Loyalty & Partnerships - Senior Specialist
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About the Role
Design, implement, and manage customer loyalty programs and strategic partnerships. Enhance customer engagement, increase retention, and drive revenue growth through value-added partnerships and rewards ecosystems.
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Job Title
Loyalty & Partnerships - Senior Specialist Employment type : Contract (On-site) Contract length : 6 - 12 months Location : KSA Reports to : Loyalty/Customer Engagement Manager or Head of Partnerships PURPOSE OF THE PROJECT The Senior Specialist Bank-wide Loyalty & Partnerships is responsible for designing, implementing, and managing customer loyalty programs and strategic partnerships across the bank. The role focuses on enhancing customer engagement, increasing retention, driving revenue growth, and creating a differentiated customer experience through value-added partnerships and rewards ecosystems. Core Responsibilities and Accountabilities: Loyalty Program Management Design, develop, and continuously enhance the bank's loyalty and rewards programs. Manage points accrual/redemption, campaigns, offers and monitor KPIs. Partnership Development & Management Identify and onboard strategic partners, negotiate commercial agreements, and manage ongoing relationships. Campaign & Offer Execution Execute targeted loyalty campaigns and customer-centric offers across channels. Data Analysis & Reporting Track performance metrics, generate insights, and prepare management reports. Customer Experience Enhancement Improve loyalty experience and customer satisfaction across touchpoints. Stakeholder Collaboration Work with Marketing, Digital, Retail Banking, Cards, CRM, Analytics, IT, Legal, Compliance, and Procurement teams.
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