Logistics Supervisor
Role Overview
Support the overall daily management of operational duties and deputize for the Operations Manager as required.
Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment is delivered meeting and exceeding operational KPIs.
Key Skills for This Role
Full Job Posting
Role Overview
Support the overall daily management of operational duties and deputize for the Operations Manager as required.
Supervise logistics assistants, coordinators, and delivery associates to ensure every shipment is delivered meeting and exceeding operational KPIs.
Responsibilities
- Prioritize and continually improve safety at the delivery station.
- Monitor coordinator and associate performance and coach them when needed.
- Partner with supporting departments to improve logistics processes and operations.
- Communicate with delivery service providers to set expectations and raise quality on deliverables.
- Interview candidates for associate roles.
- Brief and monitor the workload of all drivers and associates.
- Ensure administrative tasks are accurately and fully completed.
- Measure and monitor overall workflows and daily metrics.
- Assist the Operations Manager with tracking, trending, and reporting on site performance.
- Train and mentor new Associates and resolve process-related issues.
- Be flexible to work different shifts and do overtime when needed.
- Resource the function together with the Operations Manager, including training needs, absence and performance management, and coaching.
Basic Qualifications
- Experience managing teams.
- Experience with planning, performance metrics, and process improvement.
Preferred Qualifications
- Experience in logistics.
- Experience with data analysis.
Workplace
- Work is based at a delivery station with shift work and overtime as needed.
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