Location In charge for Operation Department
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About the Role
**ob Title:** Location In Charge – Operations **Department:** Operations **Reports To:** Operations Manager / Area Manager Job Summary The Location In Charge is responsible for overseeing the daily operations of the assigned branch/location, ensuring smooth business operations, excellent customer service, compliance with company policies, and achievement of sales and operational targets. Key Responsibilities **Operations Management** * Manage and supervise daily branch
Key Skills for This Role
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Overview
**ob Title:** Location In Charge – Operations
Job Summary
The Location In Charge is responsible for overseeing the daily operations of the assigned branch/location, ensuring smooth business operations, excellent customer service, compliance with company policies, and achievement of sales and operational targets.
Operations Management
- Manage and supervise daily branch operations.
- Ensure all operational procedures and company standards are followed.
- Monitor productivity, efficiency, and service quality.
- Maintain cleanliness, safety, and operational readiness of the location.
Team Management
- Supervise, motivate, and support staff members.
- Prepare staff schedules and manage attendance.
- Conduct on-the-job training and coaching.
- Address employee concerns and escalate issues when necessary.
Customer Service
- Ensure customers receive excellent service at all times.
- Handle customer complaints and resolve issues professionally.
- Monitor customer feedback and implement improvements.
Inventory & Asset Control
- Monitor stock levels and ensure proper inventory management.
- Conduct regular stock counts and reconcile variances.
- Ensure proper handling and maintenance of company assets and equipment.
Financial Control
- Monitor daily sales and cash handling procedures.
- Prepare and submit operational reports.
- Control operational expenses and minimize wastage.
- Support the achievement of sales and profitability targets.
Compliance & Safety
- Ensure compliance with company policies, labor regulations, and health and safety requirements.
- Maintain all required operational records and documentation.
- Ensure staff follow hygiene and food safety standards (if applicable).
Qualifications
- Bachelor's degree or Diploma in Business Administration, Operations Management, or a related field.
- Minimum 2–5 years of experience in operations, retail, hospitality, or food & beverage management.
- Previous supervisory or team leadership experience preferred.
& Competencies
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Problem-solving and decision-making skills.
- Good organizational and time management skills.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Ability to work under pressure and manage multiple priorities.
KPIs
- Sales performance and target achievement.
- Customer satisfaction scores.
- Staff productivity and attendance.
- Inventory accuracy and stock loss control.
- Compliance with operational standards.
- Cost control and profitability.
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