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Learning Experience Strategist (Center for Staff Life Design)

Johns Hopkins University
Baltimore, USA
Full-time
Mid · 3+ years experience
Hybrid
USD 55145-96760 yearly / year
Discovered 2 weeks ago
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Specific Duties & Responsibilities

  • Human-Centered Design and Backlog Management (80%)
  • Engage university stakeholders as a consultative partner to assess skills gaps, pain points, and learning objectives and align development initiatives to institutional priorities.
  • Maintain, outline, strategize, and actively manage a backlog of skill development initiatives, including courses, training programs, and leadership development experiences.
  • Partner with senior leadership, HR, and cross-functional teams to prioritize learning initiatives based on strategic impact and staff needs.
  • Partner with life design and organizational development consultants to support skill development programming within life design frameworks.
  • Translate stakeholder input and organizational strategy into sequenced learning roadmaps and development plans.
  • Identify opportunities for scalable learning solutions that support career growth, internal mobility, and life design competencies.
  • Design, develop, and implement innovative learning experiences across multiple modalities, including in-person, virtual, asynchronous, and hybrid formats.
  • Apply human-centered design, service design methodologies, and best-practice user experience principles to create engaging and effective staff upskilling and reskilling programs.
  • Collaborate with subject matter experts to convert expertise into structured learning content aligned to defined competencies and outcomes.
  • Develop digital learning assets using tools such as Figma, Articulate 360, Adobe Suite, Canva, SharePoint, PowerPoint, Menti, Eightfold, ElevenLabs, NotebookLM, and comparable learning technologies.
  • Facilitation, Engagement, and Delivery (10%)
  • Facilitate workshops, trainings, and learning experiences for staff across the university.
  • Support the delivery of professional development events, ensuring high levels of participant engagement and satisfaction.
  • Build communities of practice and foster a culture of continuous learning.
  • Evaluation, Continuous Improvement and Operations (10%)
  • Leverage and develop evaluation strategies and metrics to assess learning effectiveness and impact.
  • Use data and feedback to continuously improve learning programs and refine backlog priorities.
  • Partner with leadership to forecast learning needs and recommend future development investments.
  • Ensure alignment with accessibility standards, including ADA and WCAG, and institutional best practices.
  • Produce user experience and discovery briefs to support adaptation and iteration of learning strategy and features.
  • Other duties as assigned.
  • Bachelor’s Degree in related field.
  • Three years of experience in human-centered design, product design, UXdesign, learning program management, or professional development programming.
  • Experience working in a consultative capacity with stakeholders to design and deliver learning solutions.
  • Demonstrated experience designing digital learning experiences using tools such as Articulate 360 or similar platforms.
  • Experience facilitating workshops, trainings, or professional development programs.
  • Experience with human-centered design, life design, or user experience methodologies.
  • Strong project management skills with the ability to manage multiple complex projects simultaneously.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
  • Certification or advanced degree in a subject that uses human-centered design, such as UX design, learning design, innovation, service design, product design, life design, organizational development, fine arts, hospitality services, learning technology, or a similar field.
  • Advanced proficiency with Articulate 360 and other digital course-authoring tools.
  • Experience supporting leadership development programs, upskilling initiatives, or professional skills development programs.
  • Strong consulting, facilitation, and stakeholder engagement skills.
  • Ability to translate complex concepts into accessible, engaging learning experiences.
  • Experience working across diverse stakeholder groups in a large, decentralized organization.
  • Classified Title: Learning Experience Strategist Role/Level/Range: ATP/04/PC Starting Salary Range: $55,145 - $96,760 Annually ($80,000 targeted; Commensurate w/exp.) Employee group: Full Time Schedule: M-F/8:30 - 5:00 FLSA Status: Exempt Location: Hybrid/Eastern High Campus Department name: Center for Staff Life Design Personnel area: University Administration

Requirements

  • Bachelor’s Degree in related field.
  • Three years of experience in human-centered design, product design, UXdesign, learning program management, or professional development programming.
  • Experience working in a consultative capacity with stakeholders to design and deliver learning solutions.
  • Demonstrated experience designing digital learning experiences using tools such as Articulate 360 or similar platforms.
  • Experience facilitating workshops, trainings, or professional development programs.
  • Experience with human-centered design, life design, or user experience methodologies.
  • Strong project management skills with the ability to manage multiple complex projects simultaneously.
  • Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.
  • Certification or advanced degree in a subject that uses human-centered design, such as UX design, learning design, innovation, service design, product design, life design, organizational development, fine arts, hospitality services, learning technology, or a similar field.
  • Advanced proficiency with Articulate 360 and other digital course-authoring tools.
  • Experience supporting leadership development programs, upskilling initiatives, or professional skills development programs.
  • Strong consulting, facilitation, and stakeholder engagement skills.
  • Ability to translate complex concepts into accessible, engaging learning experiences.
  • Experience working across diverse stakeholder groups in a large, decentralized organization.

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