Learning & Development Specialist

Role overview

Key responsibilities

• Conduct training needs analysis using business priorities, manager input, performance information and employee feedback.
• Create a group learning plan and training calendar for operational, service, sales and management needs.
• Design learning programmes, facilitator guides, job aids and digital resources with clear objectives and practical application.
• Deliver engaging workshops and blended learning, adapting methods for different roles, experience levels and locations.
• Work with subject-matter experts to develop technical content while retaining ownership of learning design and delivery quality.
• Support consistent induction and role onboarding with HR and department leaders; equip managers to reinforce learning at work.
• Coordinate attendance, venues, learning systems and external providers; maintain accurate training and completion records.
• Evaluate knowledge, skill application and relevant performance changes; revise programmes based on evidence and feedback.

Experience and qualifications

• Experience in learning and development covering needs analysis, programme design, facilitation and evaluation.
• Experience supporting multiple locations and different business functions.
• Practical experience delivering blended learning and producing usable training materials.
• Relevant qualification or demonstrated professional capability in learning and development.
• Experience in education, retail, hospitality or consumer services is advantageous.