Leader, PI Customer Experience

We are looking for a Customer Experience Leader, Personal Insurance to join our growing team!

The ideal candidate has sales experience and a proven record of making things happen. We are looking for someone who can motivate the front lines and encourage the team to learn, evolve and grow. You are someone who loves working with others to get things done. Collaboration is your middle name! Most importantly you understand that insurance isn’t about things. It’s about people.

What you’ll do here:

Responsible for all day-to-day team management.

Manage the Personal Insurance operations for your respective team to achieve growth and profitability targets.

Implement and monitor Personal Insurance objectives with respect to commission revenue, policy count, accounts receivable and quality of the books of business and expenses.

Communicate, implement, and monitor strategies to ensure goals and objectives are attained.

Work with other Personal Insurance Manager’s and your Regional Leader to ensure the quality of services and sales meets expected standards.

Collaboratively analyze and resolve quality and customer service and sales problems to deliver on our Customer Value Proposition.

Accountable for overall staffing and leadership of the team - motivate staff to participate in company objectives as well as continuously keeping front-line staff informed of changes or new directions.

Develop succession planning for all key positions.

Responsible for the general administration of the team, including but not limited to IT, payroll and human resource changes and management.

Provide ongoing coaching, guidance and feedback regarding performance as well as facilitating continuous learning and development of direct reports.

Support the marketing and/or advertising initiatives and sales trade shows for your respective teams.

What you bring to the table:

5-8 years or more insurance industry experience, with extensive personal lines experience

Minimum 3 years management experience

CIP or CAIB designation preferred

Knowledge of Brokerage Management services and tools (EPIC).

Strong customer focus; understand the needs of the customer (internal and external); possess strong communication and people skills.

Demonstrated ability to handle multiple priorities successfully

Strong analytical and organizational skills

This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!