Digital CX/UX Designer

As a UX/UI Designer, you'll play a key role in shaping digital experiences used by thousands of customers, brokers, and employees. You'll combine customer insights, design expertise, and business objectives to create intuitive, accessible, and engaging experiences across our digital ecosystem.

What you’ll do here:

Evaluate existing applications and their UX (user experience) effectiveness considering human-computer interaction principles of design

Design accessible, mobile-friendly interfaces for online quotes, self-serve policy changes, and claims reporting.

Developing and maintaining design wireframes, mockups, storyboards, journey maps, sitemaps, screen flows and specifications

Analyzing user feedback and activity, and iterating to enhance the user experience

Running user testing of applications, software, and websites with employees and customers

Conducting competitor and customer analysis to inform designs and create best in class online customer experiences

Collaborate with cross-functional teams to ensure designs meet both user needs and industry compliance standards.

Build requirements and coordinate with the development team to bring the designs to life

Conduct user research and usability testing to understand client needs across personal, commercial, and specialty insurance.

Continuously optimize digital experiences based on analytics, broker feedback, and customer insights.

Manage a Figma instance including a design system

What you bring to the table:

Post-secondary education in UX/UI Design, Human-Computer Interaction (HCI), Digital Product Design, Customer Experience, Marketing, Business, Computer Science, or a related discipline.

3+ years of experience designing digital products, websites, web applications, or customer-facing experiences.

A portfolio demonstrating end-to-end UX/UI work, including research, ideation, prototyping, testing, and delivered solutions.

Strong understanding of user-centred design methodologies, information architecture, interaction design, and usability principles.

Experience conducting customer research, usability testing, and translating insights into meaningful design improvements.

Advanced proficiency with Figma and modern design systems.

Working knowledge of accessibility standards (WCAG/AODA) and inclusive design practices.

Experience using analytics and customer insights to validate hypotheses and measure design effectiveness.

Familiarity with Agile delivery environments and collaboration within cross-functional product teams.

Excellent communication, facilitation, presentation, and stakeholder management skills.

Strong problem-solving abilities combined with business acumen and a passion for creating exceptional customer experiences.

Meticulous attention to detail while maintaining a strategic, big-picture perspective.

Experience within insurance, financial services, e-commerce, or other highly regulated industries is considered an asset.

#LI-Hybrid

This position will fill an essential role in our team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process.

BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated.

Discover more about BrokerLink! Visit our new dedicated Webpage.

Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!