Lead Software Engineer

Job Summary

Key Responsibilities

• Observability Platform Support Support the configuration and day-to-day operation of observability capabilities for Agile Enablement SaaS platforms (such as Rally, Clarity, and Apptio) and their integrations, in collaboration with senior engineers, SRE teams, and vendors.
• Application-Level Monitoring on AWS Monitor application health, logs, and key performance indicators for applications running on AWS, with a focus on application behavior and user experience rather than infrastructure administration.
• Dashboard, Visualization & Alert Development Build and maintain dashboards, metrics, and alert rules using Splunk , ensuring alerts are actionable, relevant, and continuously refined.
• Performance Baseline & Trend Analysis Maintain baseline metrics, identify early signs of degradation, document observations, and escalate findings to senior engineering partners.
• Incident Support & RCA Participation Act as an observability point of contact during incidents by gathering logs and metrics from Splunk and contributing supporting data for root-cause analysis and problem-management activities.
• Automation & Scripting Assistance Write or modify basic automation scripts (e.g., Python or shell) to assist with monitoring, log processing, or alert tuning, under the guidance of senior engineers.
• Documentation & Team Enablement Maintain documentation for dashboards, alerts, and monitoring configurations, and create simple guides to help application teams use observability tools effectively.
• Proactive Monitoring & Reliability Improvements Assist in identifying opportunities for proactive alerting and contribute to foundational remediation or self-healing initiatives that reduce manual intervention.
• Continuous Learning & Skill Development Actively develop skills in observability, reliability engineering, scripting, and cloud-native monitoring practices, applying new learning to improve system stability.

Must Have

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field
• 2–4 years of experience in reliability engineering, observability, production support, or a related role
• Hands-on experience with Splunk for log analysis, dashboards, alerts, and operational monitoring
• Experience supporting application-level monitoring for applications running on AWS
• Familiarity with incident support processes and collaboration across distributed or remote teams
• Strong analytical, troubleshooting, and problem-solving skills

Nice to Have

Preferred Certifications (Optional)