Lead/Executive Manager

Description

Job Title

Lead/Executive Manager

Location

AE

Organization Name

Policy Operations

Department Description

Brief Description

Detailed Description

Align operational processes toregulatory and internal control requirements, educate internal / externalstakeholders and ensure adherence to standard operating procedures and controls

Ensure that Policy Operationsrelated transactions (New Business, Renewals, Endorsements, Certificates) areprocessed in various systems as per standard operating procedure and incompliance with underwriting and regulatory framework

Develop and implement operatingand automation strategies for each line of business to serve customersefficiently and effectively, maximize client satisfaction, influence retentionand adding value to customer.

Proactively recommend andimplement continuous improvement initiatives that result in improved serviceeffectiveness, reliable customer service and cost optimization in Operations

Working with department heads andsenior management to get the best performance from staff.

Analysis to be shared with theteam and Line Manager with corrective and preventive action

To support all members of theteam by regular supervision and communication on individual and team basis toensure informed and professional approach to service delivery

Managing quality assurance &establishing monthly audit programme and publish analysis & action taken onareas of improvement

Undertake Projects for Automationand / or Semi Automation for improved efficiency leading to better customerservices.

Keeping employees motivated byorganizing appropriate training

Job Requirements

SLAs, TATs, Audit Items, GOEefficiency, Automation improvement, Processing efficiency, # of complaints,Error Rates, Customer Satisfaction, & NPS scores where applicable

Should possess highest standardsfor customer servicing with excellent communication skills verbal as well aswritten and to be able to co-ordinate well with internal as well as externalstakeholders to achieve departmental objectives.

Should be well versed withtechnical aspects of all Lines of Business

Should have handled complexdocuments on annual policies and project policies and should be well versedwith the terms, conditions, clauses etc.

Should have exposure toPresentations, Reports and well versed with Excel, Word and Power point.

Additional Details

Competencies

Customer Service

Drive for Results

Passion for Excellence

Holding People Accountable

Leadership

Talent Development

Proactivity

Openness

Team Orientation

Communication

Education, Experience andFormal/Professional Qualifications

Graduate, Postgraduate

Licentiate, Associate, Fellowfrom III appreciated

Minimum 3 to 5 years of workingexperience working and managing an operation team within the insuranceindustry.

Results oriented with goodinterpersonal and communication skills in English. Arabic will be an advantage.

Competent in Microsoft Office Tools

How To Apply

Amount of Travel

Work At Home

Skills

SkillMinimum LevelMaximum LevelDesirabilityNo results found.