Associate

Description

Job Title

Associate

Location

AE

Organization Name

OIC Preauthorization

Department Description

Brief Description

Detailed Description

The jobholder will be responsible for Call Handling and addressing queries from providers, policy holders and broker to achieve FTR

Job Requirements

Responsible for call handling with prompt resolution adhering to call handling etiquette and deliver excellent customer service. Achieve the assigned daily target of call handling volume and maintain the call abandonded rate as per agreed KPIs. Ensure to maintain average call handling time and call wrapping as per defined service levels. • Ensure to maintain average call handling time and call wrapping as per defined service levels. • Ensure Highest accuracy in product knowledge and prompt decision making to Achieve FTR. • Adress client/broker and provider queries. • Resolution of escalations within agreed SLAs. • Assist in the running of the PAR unit on a daily 24/7 basis. • Highlight suspected cases of fraudlant practice by providers to FWA and Network team. • Ensure implementation and maintenance of relevant management information systems, quality controls and SOPs.

Additional Details

• Knowledge of MS Office • Customer service orientation • Knowledge of the Insurance industry and corresponding regulatory environment • Analytical ability • Interpersonal and influencing skills • Problem solving and decision making capabilities • Written & verbal communication skills in English

How To Apply

Amount of Travel

Work At Home

Skills

SkillMinimum LevelMaximum LevelDesirabilityNo results found.