Lead Designer (Manager) : DAP
Role Overview
Whatfix is seeking a Design Lead for its Product Design and UX User Research team.
The role defines Digital Adoption Platform experience strategy and guides a team of designers toward successful outcomes.
It combines strategic leadership and hands-on contribution in a player-coach capacity.
The role partners with product and engineering leaders throughout the product development lifecycle.
The successful candidate will shape cohesive, user-centered experiences across multiple products.
Key Skills for This Role
Full Job Posting
About Whatfix
Whatfix is an AI platform focused on helping organizations adopt enterprise applications and maximize digital investment outcomes.
Its products include Digital Adoption, Product Analytics, Mirror simulations, and AI-enabled guidance and automation.
Whatfix serves enterprise customers globally and operates across offices in the US, India, UK, Germany, Singapore, and Australia.
About the Role
Whatfix is seeking a Design Lead for its Product Design and UX User Research team.
The role defines Digital Adoption Platform experience strategy and guides a team of designers toward successful outcomes.
It combines strategic leadership and hands-on contribution in a player-coach capacity.
The role partners with product and engineering leaders throughout the product development lifecycle.
The successful candidate will shape cohesive, user-centered experiences across multiple products.
What You Will Do
- Lead and manage design for the DAP tribe.
- Align DAP strategy with business goals and product strategy.
- Define the DAP design vision and align team efforts to achieve it.
- Drive design quality, practice, and offerings for the DAP product line.
- Lead and mentor designers through the end-to-end design process.
- Own craft and capability output across key DAP projects.
- Advocate for user needs with cross-functional partners.
- Partner with product and technology leads on prioritization and delivery.
- Assess performance and provide career guidance for DAP designers.
What We Are Looking For
- 8-12 years of relevant industry experience, including 2-3 years managing designers as a player-coach.
- Experience creating creative, hypothesis-driven environments for design teams.
- Proven human-centered design experience with customers, engineering, product management, and user research.
- Strong communication and teamwork skills across product teams.
- Commitment to design excellence, detail, and user-centered outcomes.
- A strong portfolio showing design leadership, outcomes, and shipped mass-market work.
- Highly proactive communication and strong interpersonal skills.
Workplace
- The role is designated as onsite.
- The company generally expects employees to work in the office five days per week.
- Employees may work from home up to two days per month, with case-by-case flexibility.
Benefits
- India benefits include medical insurance, meal support, doorstep cab drop, education sponsorship, and internal mobility programs.
- Employees may have opportunities to represent Whatfix at global events and travel to meet customers.
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