Lead Concierge

Serve as the central point of connection for residents, families, and team members

Play a key role in onboarding, communication, and community organization

Partner closely with leadership and support departments

Be part of a culture that values professionalism, accountability, and teamwork

Lead front desk operations and set the standard for hospitality and professionalism

Provide exceptional customer service to residents, guests, and staff

Support administrative and documentation processes to ensure accuracy and timeliness

Assist with onboarding coordination and serve as a liaison between departments

Maintain organized systems for records, billing support, and community communication

Support leadership with operational and clerical responsibilities

Ensure a welcoming, efficient, and responsive front desk environment

High school diploma or equivalent

2+ years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)

Strong organizational skills and attention to detail

Professional communication skills and a confident presence

Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)

Ability to multitask and manage competing priorities

Positive, solution-oriented mindset