Lead Application Support Analyst

Role and team

Application support and configuration

• Resolve complex functional and technical incidents and problems across Infor LN business domains.
• Configure, maintain, and optimize modules and sessions; support integrations, BODs, interfaces, customizations, extensions, and reports.
• Analyze requirements and change requests and translate them into functional designs, configurations, or technical solutions.

Changes and stakeholder support

• Lead testing, validation, and deployment of changes, enhancements, patches, and upgrades under change management standards.
• Drive process and system improvements to increase efficiency, data quality, and user adoption.
• Coordinate support and delivery with Infor, vendors, technical resources, and external partners; validate solutions.
• Maintain system documentation and provide guidance to analysts and business users.

Experience and qualifications

• Strong hands-on Infor LN ERP or Baan support and configuration experience across functional and technical areas.
• Deep knowledge of supply chain, manufacturing, service, and warehousing processes within Infor LN.
• Experience with sessions, BODs, integrations, interfaces, and customizations; manufacturing and logistics experience and report and workflow configuration.
• At least two prior implementations and at least five years of experience, or equivalent demonstrated experience in an appropriate discipline.
• Understanding of ERP integrations, data flows, incident, problem, and change management, and business requirements analysis.

Additional skills

• Strong troubleshooting, analytical, problem-solving, communication, and prioritization abilities.
• Infor LN tooling, ION, SQL, and reporting tools are listed as additional experience; exposure to upgrades, rollouts, or migrations is also noted.
• Experience in construction, engineering, manufacturing, or other project-based industries is advantageous.

What the employer offers

• Opportunity to contribute to UAE projects, work in a collaborative environment, and pursue professional growth and career progression.