L2 Support Engineer
Skills
About This Role
Overview
- 4+ years in support or similar roles, preferably in Telco or IT environments.
- 2.
Experience
- onboarding new products/projects into operational support.
- 3. Strong skills in reviewing technical documentation, SLAs, and AS-IS/TO-BE documents.
- 4. Hands-on experience with NMS, ticketing tools, and monitoring platforms.
- 5. Awareness of ITIL processes and best practices.
- 6. Understanding of Telco products, services, and lifecycle management.
- 7. Proven analytical, troubleshooting, and problem solving skills.
- 8. Excellent communication and stakeholder management abilities.
- 9. Good analytical and problem-solving skills.
- 10. Ability to understand complex business processes and technical environments.
- 11. Proven communication skills with multiple levels of an organization, including interaction with internal/external senior level business stakeholders.
- 12. Very good level of IT literacy.
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