L1 & L2 Support Engineer – OMNIA and Tolling Systems
Skills
About This Role
Overview
We are looking for an experienced
L1 & L2 Support Engineer
to provide operational and technical support for
OMNIA Traffic Management Systems and Tolling Back-Office Systems
.
The role involves real-time monitoring, incident resolution, system handover, change implementation, and reporting to ensure continuous availability and performance of critical ITS infrastructure.
Requirements
- Bachelor’s degree in IT, Computer Science, Computer Engineering, or related field.
- Minimum 3–5 years of experience in L1/L2 IT or OT operations support.
- Experience in ITS, traffic management, tolling systems, or 24/7 mission-critical operations is required.
- Hands-on knowledge of VMware, vSphere, vCenter, vSAN, ESXi, and HCI/VxRail clusters.
- Working knowledge of SAP S/4HANA, CRM, databases, RSE systems, and back-office transaction flow.
- Familiarity with ITIL processes, incident management, change management, and SLA monitoring.
- Must be locally available in Qatar with valid QID and ready to join immediately.
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