Senior L2 Support Engineer | IAM / Linux / Kubernetes

About This Role

Job Description:

We are hiring a Senior L2 Support Engineer to join a leading global organization delivering advanced Digital Identity & Trust Services solutions in Qatar.

In this role, you will play a key part in ensuring system stability, performance, and continuous operation of mission-critical platforms within a complex distributed environment.

Key Responsibilities:

• Provide Level 2 support for incidents and service requests within SLA
• Troubleshoot complex issues across applications, systems, and infrastructure
• Perform daily system maintenance to ensure maximum uptime
• Escalate critical issues to L3 teams when necessary
• Maintain accurate incident logs and technical documentation
• Support KPI reporting and operational analysis
• Participate in system integration, deployment, and migration activities
• Work in a 24/7 shift environment
• Train users and internal teams when required

Requirements:

• 7–8 years of experience in Application / L2 Support
• Strong experience in Linux (RedHat) and Windows environments
• Proven ability to troubleshoot in distributed systems
• Experience in customer-facing technical support roles
• Bachelor’s degree in Computer Science or equivalent
• Fluent in English (Arabic is a plus)

Technical Skills:

• Java & .NET (C#, .NET Core, APIs, MVC)
• REST APIs, Web Services, SoapUI, HTML/CSS, JavaScript
• Kubernetes, Docker, Microservices architecture
• Identity & Access Management (SAML, OAuth2, OpenID)
• Middleware: JBoss, WildFly, Tomcat
• Web Servers: IIS, Apache
• Active Directory & LDAP

Nice to Have:

• CI/CD tools (Git, Jenkins, Maven)
• Databases (Oracle, MSSQL, MySQL, MongoDB)
• VMware, SAN, Backup solutions
• Mobile app support (iOS / Android)
• HSM knowledge

Salary & Benefits:

• Salary up to 11,000 SAR/month based on experince
• Competitive benefits package
• Opportunity to work on high-impact, enterprise-level systems
• Long-term career growth opportunities

Pay: QAR9,000.00 - QAR11,000.00 per month

Application Question(s):

• Can you walk me through how you handle a P1 critical incident from detection to resolution?
• What are the steps you follow to troubleshoot a high CPU or memory issue on Linux (RedHat)?
• Have you investigated or resolved issues in Kubernetes pods (CrashLoopBackOff / Pending / Restarting)? How?
• What is the most critical production system you have supported, and what was your role in maintaining it?
• please write your | Nationality | Years of Experience | Current Salary | Excepted Salary | Notice Period |

Work Location: In person