L1 & L2 Support Engineer (ITS & Tolling)
Skills
About This Role
Role
L1 & L2 Support Engineer (ITS & Tolling)
Job Description
The L1 & L2 Support Engineer provides 24/7 operational and technical support for the **OMNIA Traffic Management System** and **Tolling Back-Office Systems** under Work Order RF004.
This role ensures the continuous availability, performance, and integrity of critical ITS infrastructure and transaction flows in strict compliance with SLAs and project KPIs.
Comprehensive vendor handover and application training will be provided upon onboarding.
Key Responsibilities
- **Infrastructure Monitoring:** Provide 24/7 real-time monitoring of HCI/VxRail clusters (ESXi, vCenter, vMotion, vSAN), physical servers, Data Domain storage, RSE cabinets, CSC workstations, and laptops.
- **Application & Transaction Auditing:** Validate core applications (SAP S/4HANA, CRM, Databases) and roadside subsystems (AVDC detection, VES/VAS cameras, gantries) to ensure end-to-end transaction integrity.
- **Incident Management:** Perform L1/L2 troubleshooting for system, application, and network faults. Escalate complex issues to L3/OEMs per established matrices.
- **Shift Handover:** Conduct formal, structured system handover/takeover processes during shift changes to ensure seamless transfer of operational tasks and open incidents.
- **Change & Asset Management:** Execute controlled change requests (RFC submission, CAB review, UAT, rollback) and log all activities, faults, and maintenance data into **EAMS (IBM Maximo)** and CRMS.
- **Compliance & Safety:** Strictly adhere to Permit-to-Work (PTW) protocols, Project Facilities Access Permit Procedures, and HSE/confidentiality standards.
Location
Doha , Qatar
Minimum Qualifications
- **Education:** Bachelor’s degree in IT, Computer Engineering, Computer Science, or a related field.
- **Experience:** 3–5 years in L1/L2 IT/OT operations support, ideally within Intelligent Transportation Systems (ITS), tolling, or 24/7 mission-critical environments.
- **Technical Skills:** Hands-on experience with **VMware technologies** (vSphere, vCenter, vSAN, ESXi, VxRail). Familiarity with SAP S/4HANA, CRM, databases, and ITIL-based processes (Incident/Change management).
- **Languages:** Fluency in English (written/spoken) is required; Arabic is a plus.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
L1 & L2 Support Engineer – OMNIA and Tolling Systems
Madre Integrated Engineering · Doha
We are looking for an experienced L1 & L2 Support Engineer to provide operational and technical support for OMNIA Traffic Management Systems and Tolling Back-Office Systems . The role involves real-time monitoring, incid
Skills
2 days ago
Apply Now↗Apply Now ↗L1 & L2 Support Engineer
Arab Solutions · Doha
Provide 24/7 support for monitoring systems, perform troubleshooting, manage change requests, and ensure compliance with safety and quality standards.
Skills
5 days ago
Apply Now↗Apply Now ↗L1 & L2 Support Engineer (OMNIA and tolling experience must )
Arab Solutions · Doha
Job Title: L1 & L2 Support Engineer Job Summary The L1 & L2 Support Engineer is responsible for delivering first- and second-level operational and technical support for the OMNIA Traffic Management System and Tolling Bac
Skills
6 days ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required