L1 Support Engineer

Role overview

Requirements

• Excellent communication, interpersonal, problem-solving, and troubleshooting skills.
• Arabic and a UAE driving license are required.
• Knowledge of Microsoft desktop applications, Oracle end-user functionality, or enterprise mobile applications is a plus; relevant prior-job experience is an advantage.

Scope of work

• Address tickets involving hardware, software, applications, and networking; make system changes in line with organizational policies.
• Provide remote desktop troubleshooting or field support and maintain ticket documentation.
• Install and maintain hardware and peripherals; install and upgrade operating systems, hardware, and software.
• Troubleshoot network and connection issues; construct, install, and test configurations across platforms and operating systems.
• Collaborate with the technology team and liaise with third-party support or PC equipment vendors as needed.
• Receive requests through calls, call-center channels, help desk email, or a help desk system.
• Support Microsoft and Oracle products and platforms; diagnose, investigate, recover, and resolve hardware and software issues.
• Maintain computer functionality, help avoid downtime, and monitor systems for smooth operation.
• Address issues involving Microsoft and Mac operating systems, Active Directory, web browsers, VPN clients, antivirus clients, SCCM, and associated tasks.

Technical knowledge

• The role involves desktop and mobile hardware, operating systems, peripherals and drivers, networking, Microsoft and Oracle products, Active Directory, web browsers, VPN and antivirus clients, and SCCM.

Working hours

• Rotational shifts between 7:00 am and 10:00 pm.

Pay

• AED 2,500–4,500 per month.

Work location

• Work is in person; duties include remote desktop troubleshooting and field support.