L1.5 Network Security

We are looking for an L1.5 Network Security Engineer to provide technical support, monitoring, troubleshooting, and maintenance of network security infrastructure.

The candidate will be responsible for handling escalated Level 1 issues, performing initial-level troubleshooting, monitoring security devices, and ensuring the smooth operation of network security systems.

• Monitor network security devices, including firewalls, VPNs, IDS/IPS, and other security solutions.
• Provide L1.5 support for network security incidents and service requests.
• Perform initial troubleshooting and investigation of firewall connectivity issues, VPN failures, and network access problems.
• Monitor security alerts, logs, and events to identify potential threats or unusual network activities.
• Assist in firewall rule verification, access policy checks, and basic configuration changes as per approved procedures.
• Support VPN connectivity troubleshooting for remote users and site-to-site connections.
• Perform basic troubleshooting of routing, switching, TCP/IP, DNS, and network connectivity issues.
• Escalate complex technical issues to L2/L3 network security teams with proper documentation.
• Coordinate with internal IT teams, vendors, and service providers to resolve incidents.
• Maintain incident records, troubleshooting logs, and technical documentation.
• Ensure compliance with security policies, operational procedures, and SLA requirements.

• Basic to intermediate knowledge of network security concepts and technologies.
• Hands-on experience with firewall technologies such as Fortinet FortiGate, Palo Alto, Cisco ASA/Firepower, or Check Point.
• Knowledge of VPN technologies, including IPsec and SSL VPN.
• Understanding of IDS/IPS, network access control, and security monitoring.
• Good understanding of TCP/IP, LAN/WAN, routing, switching, DNS, and DHCP.
• Familiarity with firewall logs, traffic analysis, and security event monitoring.
• Basic knowledge of SIEM tools such as Splunk, QRadar, or Microsoft Sentinel is an advantage.
• Experience working with ITSM tools for incident, problem, and change management.

• 2–4 years of experience in network support, network security, or IT infrastructure support.
• Experience in a NOC or SOC environment will be an added advantage.
• Bachelor's degree or diploma in Computer Science, IT, Networking, or a related field.
• Relevant certifications such as CCNA, Fortinet NSE/FCA, PCNSA, or CompTIA Security+ will be an advantage.

• Strong analytical and troubleshooting skills.
• Good communication and coordination skills.
• Ability to work in a shift-based support environment, if required.
• Ability to handle multiple incidents while meeting SLA requirements.
• Good documentation and reporting skills.

Pay: AED7,000.00 - AED9,000.00 per month