IT Support Engineer

Job summary

Key responsibilities

• Provide L1/L2 support for hardware, software, and network issues; install, configure, maintain, and troubleshoot computers and peripherals.
• Resolve Windows, Microsoft 365, Outlook, and application issues; manage Active Directory accounts, permissions, and password resets.
• Troubleshoot LAN, WAN, Wi-Fi, VPN, and network connectivity; configure and support email clients and Microsoft 365 applications.
• Perform software installations, updates, patches, and system upgrades; monitor IT systems and infrastructure.
• Maintain asset inventory and documentation; manage tickets to agreed SLAs and escalate complex issues.
• Assist with backups, antivirus, endpoint security, and system maintenance; provide remote and on-site support.

Technical requirements

• Knowledge of Windows 10/11, Microsoft 365, Outlook, Office applications, Active Directory, DNS, and DHCP.
• Understanding of LAN/WAN, TCP/IP, VPN, and Wi-Fi troubleshooting, plus hardware and software troubleshooting.
• Knowledge of IT service management and ticketing tools, antivirus, endpoint protection, IT security, and desktop support operations.

Qualifications and experience

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• The posting asks for 2–4 years of relevant IT support experience and also lists 1–3 years under Experience.

Preferred certifications and other skills

• CompTIA A+, CompTIA Network+, Microsoft 365 Certified: Fundamentals, and ITIL Foundation Certification are preferred.
• Strong analytical and troubleshooting skills, excellent communication and customer service skills, and ability to work independently and manage multiple requests.

Pay

• Pay is AED 2,000–3,800 per month.

Work location

• Work location is in person.