L1 Desktop Support Engineer
Role Overview
L1 Desktop Support Engineer providing first-level technical support to end users for hardware, software, and basic infrastructure issues.
Key Skills for This Role
Full Job Posting
Role
L1 Desktop Support Engineer providing first-level technical support to end users for hardware, software, and basic infrastructure issues.
Responsibilities
- Support desktops, laptops, printers, peripherals, Microsoft 365 applications, and user account access.
- Troubleshoot hardware, software, operating-system, network, Wi-Fi, VPN, and printer issues; provide remote assistance using approved tools.
- Log, track, update, and resolve ITSM incidents and service requests; monitor ticket queues against SLA targets and escalate complex issues to L2/L3.
- Set up, deploy, refresh, and replace devices; maintain asset inventory and support onboarding and offboarding access and equipment tasks.
- Perform basic Active Directory activities and coordinate with network, server, and application teams.
- Document troubleshooting and resolutions, follow ITIL Incident, Request, and Change Management processes, and comply with security and IT policies.
Requirements
- 2–5 years of desktop support, service desk, or IT support experience.
- Bachelor’s degree or diploma in Computer Science, Information Technology, or a related discipline.
- Strong Windows 10 and Windows 11 knowledge; hands-on Microsoft 365, Outlook, Teams, OneDrive, and basic SharePoint support.
- Basic Active Directory, DNS, DHCP, TCP/IP, networking, VPN, and printer troubleshooting knowledge.
- Experience with ITSM tools required; BMC Helix is preferred. Basic macOS knowledge is an advantage.
- Strong troubleshooting, problem-solving, communication, customer service, and collaboration skills; ability to support a global user base.
- Willingness to work scheduled shifts.
- Relevant certifications are advantageous: ITIL Foundation, Microsoft Fundamentals MS-900 or AZ-900, and CompTIA A+.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Astek
Conseiller d'affaires et systèmes
Montréal, CAN
Astek is seeking an experienced business analyst for a major transformation and SAP Fieldglass implementation focused on service-contract management. The role covers business analysis through post-implementation stabiliz
Infrastructure Engineer (SRE + AIOps)
, UAE
The employer seeks an Infrastructure Engineer specializing in SRE and AIOps to build and operate reliable cloud and edge infrastructure. The role requires 4–8 years of relevant experience and hands-on expertise in Kubern
Solution Architect & Lead Software Engineer
, UAE
Astek is seeking a Solution Architect and Lead Software Engineer to design AI video-analytics solutions and lead engineering delivery. The role combines AI models, backend services, cloud and edge infrastructure, video p
Responsable de Produit (Product Owner) - Marchés des Capitaux
Montréal, CAN
Astek recherche un Product Owner senior pour faire évoluer des plateformes technologiques des marchés des capitaux et maximiser la valeur des produits. Vous définirez la vision, prioriserez le backlog et coordonnerez la
Product Owner
, CAN
Astek is looking for a Product Owner to guide several strategic digital products, translating user and learning needs into valuable product features. The role includes backlog and roadmap prioritization, collaboration wi
Responsable produit
, CAN
Astek is seeking a Product Owner to shape and deliver digital education products, including AI-powered mobile and adaptive learning experiences. The role prioritizes the backlog, defines features and releases, and collab
Analyste Principal d'Affaires
Montréal, CAN
Astek is seeking a Senior Business Analyst for a digital transformation initiative modernizing a website and intranet. The role leads requirements analysis, process improvement, stakeholder coordination, and acceptance t
Senior HCM Portfolio Lead/Manager
Abu Dhabi, UAE
Astek seeks an experienced leader to own strategy, delivery, and operations for an enterprise HCM technology portfolio. The role requires at least 12 years of relevant experience, enterprise HCM or ERP portfolio leadersh
Conseiller d'affaires et systèmes
Montréal, CAN
Infrastructure Engineer (SRE + AIOps)
, UAE
Solution Architect & Lead Software Engineer
, UAE
Responsable de Produit (Product Owner) - Marchés des Capitaux
Montréal, CAN
Product Owner
, CAN
Responsable produit
, CAN
Analyste Principal d'Affaires
Montréal, CAN
Senior HCM Portfolio Lead/Manager
Abu Dhabi, UAE