KYC Investigator - Ongoing Due Diligence

Conduct KYC Refresh and/or Enhanced Due Diligence Reviews as needed

Identify opportunities to reduce unnecessary volumes through trends and themes associated to reviews conducted

Support our BPO partners with escalations tied to various review types tied to CIP, CDD & EDD

Communicate effectively with various stakeholders and customers

After account review, document rationale to maintain or exit decisions on customer accounts

Identify and escalate any potential issues or concerns to management

Maintain accurate and up-to-date records of all reviews conducted

Have a strong understanding of regulatory requirements

Be a highly motivated self-starter, comfortable working within a fast paced environment

Work efficiently and independently, but know when to ask for help

Enjoy and have experience working autonomously in a queue based role, understanding how to prioritize your work and keep an organized, clean inbox and queue

Place an emphasis on quality - paying very close attention to detail to keep bad actors out and ensure we’re letting good customers in

Have great critical thinking skills and enjoy problem solving

Have great written communication skills

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

#LI-JD1

Total Rewards The total rewards package at Mercury includes base salary, equity (stock options/RSUs), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following :