Kitchen Dispatcher (Immediate Joiners only)
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Coordinate and assign delivery orders to drivers based on location, availability, and delivery time.
- Monitor delivery progress and communicate with drivers to ensure on-time deliveries.
- Handle incoming calls related to delivery status, customer inquiries, and driver support.
- Update dispatch logs and delivery tracking systems in real-time.
- Communicate with kitchen staff to monitor order preparation times and manage dispatch accordingly.
- Resolve issues such as delays, customer complaints, or incorrect orders quickly and professionally.
- Ensure that all delivery orders meet quality and safety standards before dispatching.
- Track driver performance and report any operational issues to management.
- Maintain up-to-date knowledge of delivery zones, weather conditions, and traffic issues.
Qualifications
- High school diploma or equivalent required.
- Prior experience in dispatching, food delivery, or restaurant operations preferred.
- Strong communication and multitasking skills.
- Familiarity with delivery apps and GPS tracking systems (e.g., Uber Eats, DoorDash, or in-house software).
- Basic computer skills and proficiency with POS and dispatch systems.
About AWJ Investments
Dubai-based private restaurant group owning and operating casual dining brands across Middle Eastern, Mediterranean, seafood, and street-food concepts.
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