Key Account Specialist

Company Description

About the Role

Key Account Management

• Act as the primary day-to-day contact for assigned customer accounts.
• Build and maintain strong relationships with customer stakeholders and store teams.
• Monitor account performance and ensure high service levels.
• Support customer meetings and follow up on action plans.
• Identify opportunities to improve sales, stock availability, and operational efficiency.

Replenishment & Inventory Management

• Monitor stock levels across assigned customer accounts.
• Prepare replenishment recommendations based on sales trends, stock cover, seasonality, and customer demand.
• Coordinate with internal teams to ensure timely stock replenishment.
• Track inventory movements and proactively identify stock risks and opportunities.
• Support forecasting and inventory planning activities.

Delivery & Operational Coordination

• Coordinate daily deliveries and order fulfilment activities.
• Work closely with warehouse and logistics teams to ensure timely dispatch and delivery.
• Monitor open orders and resolve delivery-related issues.
• Support inventory accuracy through stock checks and reconciliations.
• Ensure operational excellence across customer accounts.

Reporting & Business Analysis

• Prepare daily, weekly, and monthly account performance reports.
• Analyse sales, inventory, replenishment, and delivery data.
• Develop and maintain Excel-based trackers, dashboards, and reporting tools.
• Provide recommendations to improve stock availability, sales performance, and operational efficiency.
• Support management with business insights and account analysis.

Field Operations

• Conduct regular visits to customer stores, retail locations, and warehouses.
• Review stock levels, product availability, merchandising standards, and operational execution.
• Identify opportunities to improve replenishment, stock flow, and product visibility.
• Ensure company standards are consistently maintained across customer locations.

Cross-Functional Coordination

• Act as a key liaison between customers and internal departments.
• Coordinate closely with sales, warehouse, merchandising, finance, and logistics teams.
• Support new store openings, product launches, and promotional activities.
• Participate in process improvement initiatives to enhance service levels and efficiency.

Requirements

• 3–5 years of experience in key account support, retail operations, customer service, inventory management, supply chain, or a related field.
• Strong Microsoft Excel skills including Pivot Tables, XLOOKUP/VLOOKUP, formulas, reporting, and data analysis.
• Excellent communication and relationship management skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and organizational skills.
• Ability to manage multiple priorities and deadlines.
• UAE driving licence and willingness to undertake regular field visits.

Preferred Experience

• Retail, consumer goods, FMCG, distribution, hospitality, or leisure industry experience.
• Experience working with ERP systems such as SAP Business One or similar.
• Understanding of inventory planning, replenishment, merchandising, and warehouse operations.

Key Competencies

• Customer relationship management
• Commercial awareness
• Analytical thinking
• Ownership and accountability
• Problem solving
• Stakeholder management
• Communication and presentation skills
• Process improvement mindset

Career Development

• Commercial Operations Manager