Key Account Sales Manager
Role Overview
Own and grow strategic client accounts across Qatar and Bahrain, ensuring service satisfaction, revenue retention, and new business development against commercial targets.
Act as strategic relationship owner and senior commercial representative for important customers while supervising and guiding junior business development staff.
Key Skills for This Role
Full Job Posting
Role purpose
Own and grow strategic client accounts across Qatar and Bahrain, ensuring service satisfaction, revenue retention, and new business development against commercial targets.
Act as strategic relationship owner and senior commercial representative for important customers while supervising and guiding junior business development staff.
Key responsibilities
- Lead client relationships, reviews, performance reporting, and satisfaction assessments.
- Coordinate with Operations on SLA adherence and timely resolution of escalations.
- Drive retention and revenue through upselling, cross-selling, renewals, and new customer acquisition.
- Develop opportunities in existing accounts and adjacent segments; prepare proposals, pricing, and agreements with the Managing Director.
- Supervise and coach junior BD staff; maintain commercial discipline, CRM hygiene, and service standards.
- Manage pipeline and CRM records, monitor market and competitor trends, and collaborate across functions to meet commitments.
Qualifications and experience
- Minimum 10 years of B2B sales or account management experience, including at least 4 years managing strategic logistics or supply chain accounts in the GCC.
- Demonstrated key-account revenue retention and growth, plus experience leading or coaching a small commercial team.
- Established relationships with key Qatar or Bahrain shippers, retailers, or e-commerce players.
- Strong account planning, strategic selling, CRM, pipeline reporting, commercial modelling, and unit-economics analysis skills.
- Knowledge of contract structuring, SLA design, and commercial governance; advanced Microsoft Office skills, including Excel and PowerPoint.
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