Key Account Manager – Telecom & ICT [UAEN]

Job Summary

Mandatory Requirements

• Bachelor’s degree or above.
• Minimum 5 years of sales experience, preferably as an Account Manager or Solution Sales Manager in the ICT industry.
• Strong customer relationship building capability.
• Excellent ability to understand customer requirements and match them with appropriate solutions.
• Solid project operation and management capability.
• Strategic planning and transaction management skills.
• Basic knowledge of sales processes, product knowledge, finance, and transaction models.
• Work carefully and conscientiously with a strong sense of responsibility.

Key Responsibilities

• Establish, manage, and continuously improve organizational, key, and general customer relationships while managing expectations and increasing customer satisfaction.
• Act as a facilitator of customer business success by deeply understanding customer strategies, business objectives, and network pain points, then identifying, guiding, and resolving both explicit and implicit requirements through tailored solutions.
• Serve as Project Director (PD) or core team member in sales projects — cultivate the market, identify opportunities, and successfully deliver project objectives through effective project operation.
• Own end-to-end (E2E) transaction quality and operation management for assigned projects, project groups, or business units, ensuring alignment with transaction quality standards and achievement of business targets.
• Represent the company at the customer interface to solve business and network-related problems, enhance customer satisfaction, and foster mutual trust and long-term win-win partnerships.