Key Account Manager (Pharmacy Chains) - KSA

Overview

Key Responsibilities

• Account Leadership & Strategy:* Develop and execute strategic plans for major pharmacy chains in KSA, aligned with overall business objectives and integrated dermatology strategy
• Build and maintain strong relationships with key stakeholders and decision-makers at customer level
• Lead Joint Business Planning (JBP) with customers, defining growth drivers, trade plans, and category opportunities
• Sales & Financial Performance:* Deliver volume, value, and profitability targets through effective account management
• Own forecasting, demand planning, and financial performance for assigned accounts (including trade investment optimization)
• Monitor KPIs (sell-in, sell-out, stock, ROI) and take corrective actions to maximize performance

• Commercial Excellence & Negotiation

• Lead commercial negotiations including pricing, trade terms, and promotional plans
• Ensure competitive positioning while maximizing profitability and return on investment

• Execution & Field Alignment

• Ensure best-in-class in-store execution across all touchpoints (availability, visibility, merchandising, promotions)
• Collaborate with field teams to translate account plans into actionable execution priorities

• Omnichannel & Ecommerce

• Drive growth across online and offline channels, including e-commerce platforms
• Optimize digital visibility, content, and promotional activities across customer platforms
• People Management:
• Lead, coach, and develop a team of Key Account Executives / Sales team members
• Set clear objectives, monitor performance, and drive a high-performance culture
• Cross-functional Collaboration:
• Partner closely with marketing, supply chain, finance, and sales teams to ensure seamless execution
• Lead cross-functional alignment to deliver a unified “One Galderma” approach

• Market Insights & Innovation

• Analyze market trends, competitor activity, and shopper insights to identify opportunities and risks
• Lead successful execution of new product launches and portfolio expansion within accounts

• Compliance & Governance

• ### **Ensure adherence to all company policies, legal requirements, and ethical standards**

What We'Re Looking For

• 6–10+ years of experience in Key Account Management within FMCG / Consumer Health / Pharma (dermatology or skincare is a plus)
• Proven track record managing major pharmacy chains or modern trade accounts
• Strong commercial acumen with experience in negotiations, trade planning, and P&L management
• Experience leading and developing teams in a fast-paced, performance-driven environment
• Strong analytical skills with the ability to translate data into actionable insights
• Experience in e-commerce / omnichannel account management is highly desirable
• Excellent stakeholder management and influencing skills with ability to operate at senior levels
• Results-driven mindset with strong ownership and accountability
• Fluent in English; Arabic is a strong advantage
• Willingness to be based in Jeddah, KSA
• Our people make a difference
• At Galderma, you’ll work with people who are like you.
• And people that are different.
• We value what every member of our team brings.
• Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.