Key Account Manager MEA

About This Role

If you enjoy building deep customer relationships, spotting commercial opportunities, and driving tangible revenue growth, this role gives you the platform to make a visible impact in a high-growth region.

You will take ownership of a growing portfolio of enterprise customers across the Middle East & Africa and Asia Pacific to drive their long-term commercial success together with our partners.

This role sits at the center of Planon’s partner-led strategy: together with our partners you will turn existing customers into larger, more strategic relationships by identifying growth opportunities, shaping account strategies, and leading expansion deals end-to-end.

What You’ll Be Doing Together With Our Partners

• Drive growth across an existing portfolio of customers by identifying and closing upsell, cross-sell, and renewal opportunities
• Working closely with partner account teams
• Build and execute account plans focused on expanding footprint, value, and long-term revenue
• Commercial conversations with senior stakeholders, aligning customer needs with Planon’s solutions
• Collaborate with partners and internal teams to ensure strong adoption and uncover new opportunities
• Identify risks early (churn, low engagement) and take proactive action to protect and grow revenue

Profile

We’re looking for a commercially driven Key Account Manager who can grow complex enterprise customers in a partner-led environment and take full ownership of long-term revenue.

• 5+ years of experience in enterprise software sales or account management
• Proven track record in growing existing accounts (upsell, cross-sell, renewals)
• Experience working in partner-led or indirect sales environments
• Strong commercial ownership combined with stakeholder management skills
• Background in SaaS / ERP environments (SAP ecosystem is a strong advantage)
• Fluent in English and Arabic
• Based in Dubai

We offer

A healthy work-life balance with the flexibility of hybrid working. We foster a collaborative and learning-oriented environment, offering continuous development and meaningful training opportunities. Additionally, you will work on challenging projects with world-leading clients, gaining extraordinary experiences.

Join us on our journey to become the recognised world leader in Smart Sustainable Building Management software solutions. How do we do this? By putting our people at the heart of our company and creating an inspiring and safe environment that allows all of us to work, learn, live, and play!

Planon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.

Excited to build connections and make an impact? Join us, apply today and let's shape the future together!