Key Account Manager - KSA

Role overview

Account growth and commercial performance

• Develop and maintain relationships with key customer stakeholders; lead Joint Business Planning, annual negotiations, and customer-specific business plans.
• Identify growth opportunities, deliver sales, profit, and market share targets, and manage customer P&L and trade investment budgets.
• Negotiate commercial agreements, promotions, visibility initiatives, and trading terms; monitor performance and take corrective action.

Analysis, planning, and category

• Analyze sales data, market trends, and customer performance; prepare monthly business reviews and reports.
• Provide forecasting and demand-planning inputs; drive product distribution and assortment optimization.
• Support new product launches and category growth initiatives with Marketing; recommend actions to improve category and brand performance.

Supply chain and collaboration

• Manage stock health and inventory levels, product availability, customer service levels, and Days Inventory Holding.
• Work with Marketing, Finance, Supply Chain, Demand Planning, and Sales Operations to deliver customer plans and strategic initiatives.

Essential qualifications

• At least 5–8 years of experience in key account management, sales, or commercial roles, with a proven record of delivering sales and profitability targets.
• Strong negotiation and customer relationship management experience.
• Commercial and financial acumen, strong analytical and data-based decision-making skills, and advanced Microsoft Excel and PowerPoint skills.
• Planning and forecasting capability; effective communication, presentation, stakeholder management, and influencing skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred experience and tools

• Experience managing large retail or pharmacy accounts is preferable; major pharmacy-chain experience is an advantage.
• Knowledge of Nielsen, EPOS, Power BI, or similar analytical tools is preferred.
• Experience in multinational FMCG or healthcare organizations, Joint Business Planning, or category management is preferred.