Key Account Manager

About qlub

Role overview

What you'll own

• Serve as the accountable partner contact from executive sponsors to store-level operators.
• Meet retention and expansion targets by growing GMV, expanding adoption across outlets and products, and defending against churn.
• Build joint business plans and run quarterly reviews with clear goals, owners, and timelines.
• Negotiate and manage commercial terms, renewals, and expansion agreements.
• Spot adoption declines, quiet outlets, competition, and stalled rollouts early and resolve risks.
• Partner with Sales, Product, Operations, and Marketing on joint initiatives and relay account needs to the product roadmap.

What you'll need

• 4–6 years in key account management, strategic account management, or enterprise client management.
• Proven ownership of large, multi-location, or enterprise accounts, with revenue retention and growth results.
• Commercial acumen and experience in negotiation, renewals, and contract management.
• Strong communication and relationship-building skills, including with C-level stakeholders.
• Analytical ability to use data for insights and decisions.
• Proficiency with CRM systems, reporting tools, and Google Workspace.
• Fluency in English is required.

Preferred experience

• Payments, fintech, hospitality technology, or high-growth marketplace experience is a plus.
• Product rollout experience across multi-outlet groups or franchise networks is a plus.
• Arabic language skills are a plus.

What the company offers

• Ownership over products used by diners and restaurants globally.
• A fast-moving environment, close collaboration with experienced operators and builders, and the opportunity to contribute to a growing restaurant technology company.