Key Account Manager Biologics

Overview

Key Account Strategy & Development

• Develop and continuously strengthen strategic relationships with key healthcare accounts to support the company s vision and drive portfolio growth.
• Build and implement strategic account plans aligned with business objectives to maximize account potential and long-term value.
• Lead the development and execution of Joint Business Plans with priority accounts to create mutually beneficial partnerships.
• Identify opportunities to expand collaboration within accounts and enhance portfolio adoption.

Account Management & Business Growth

• Achieve and exceed assigned sales targets, business objectives, and performance KPIs.
• Manage Tier 1 and Tier 2 accounts, building long-term partnerships with key customers and healthcare institutions.
• Analyze account performance through regular reviews of sales data, market trends, and forecasts to identify opportunities for growth and improved efficiency.
• Gather competitive intelligence and market insights to support strategic planning and enhance account performance.

Patient Journey & Stakeholder Engagement

• Map the patient journey within key accounts to identify barriers and opportunities to improve patient access and outcomes.
• Identify and engage key decision-makers, influencers, and stakeholders within accounts.
• Develop comprehensive stakeholder mapping and engagement strategies to strengthen partnerships and drive value creation.

Cross-Functional Collaboration

• Lead cross-functional collaboration across Sales, Medical, Marketing, Market Access, Training, Supply Chain, Finance, and other enabling functions to support account strategy execution.
• Act as the central point of coordination to ensure a unified One Galderma approach toward key accounts.
• Mobilize internal resources effectively to support account growth and customer engagement initiatives.

Strategic Planning & Execution

• Develop clear action plans in collaboration with internal and external stakeholders to achieve account objectives.
• Drive the execution of account strategies while continuously monitoring performance and adapting plans to maximize impact.

Compliance & Governance

• Ensure all interactions with healthcare professionals comply with relevant laws, regulations, and company policies.
• Adhere to the Galderma Code of Ethics, applicable industry codes, and internal standard operating procedures (SOPs).
• Maintain full compliance with internal policies governing customer engagement and promotional activities.

Market & Scientific Expertise

• Maintain strong knowledge of the biologics and dermatology therapeutic landscape.
• Stay informed on market developments, competitor activity, and emerging trends affecting key accounts.
• Ensure strong medical knowledge related to the disease area and the relevant therapies.