Junior Technical Account Manager

Overview

• During your first year as a Junior Technical Account Manager, you ll participate in the FASTER Program, Field Accelerator for Sales and Technical Emerging Roles (we do love a good acronym), a comprehensive 12-month onboarding and development program designed to provide you with the deep technical knowledge, customer engagement skills, and industry insights needed to excel. You'll gain hands-on experience with Red Hat's portfolio, learn from seasoned experts, and contribute to real-world customer solutions from day one. This cohort-based program starts in September 2026. Through this experience, you will:
• Discover all about Red Hat and how we support our customers in addressing their technical, developmental, and strategic business challenges with our comprehensive portfolio and services
• Build a strong support network of your Peers, Manager, Mentor, and other Red Hatters within and outside of your team
• Develop technical skills in the Red Hat portfolio that span Cloud, Automation, and AI solutions by completing training programs and attaining industry-recognized certifications
• Shadow and assist more experienced members as they deliver strategic technical and architectural guidance to key customers
• Enhance your professional capabilities through real-world experiences working directly with customers and participating in skill development opportunities.
• Focus on your personal and professional development as you grow your career at Red Hat.
• Support the Sales organizations goals to deliver customer business value, building enterprise IT solutions based on Red Hat platforms that create a trusted, consistent, and comprehensive foundation for any enterprise.
• As a Junior Technical Account Manager, you will also:
• Respond to customer inquiries and requests, following established procedures
• Document customer interactions and track issue resolution progress in designated systems
• Escalate complex technical issues to senior team members for guidance and resolution
• Participate in internal training programs to develop product knowledge and technical skills
• Perform customer onboarding and account maintenance tasks with the assistance of senior team members
• Proactively identify and document known solutions for common technical challenges
• Contribute to the creation and maintenance of knowledge base articles and support documentation
• What you will bring
• Passion and curiosity for open source technology, desire to build a career within the Tech industry, and expertise in emerging technologies
• Strong technical skills in computer science, IT, AI, or related fields, gained through university programs, upskilling boot camps, certificate programs, or military experience
• Demonstrated experience applying technical troubleshooting, documentation, analytical, and problem-solving skills with an attentive eye for detail in an enterprise IT-related project, showcasing the ability to diagnose and resolve complex issues
• Understand fundamental concepts of network communication and configuration
• Motivation to engage in self-directed learning on new technologies
• Demonstrated customer service skills and desire to be customer-focused, understanding customer needs, and helping them achieve their goals
• Work remotely and from our

Dubai

• Red Hat office location
• Effective communication (written and verbal), active listening and presentation skills
• Ability to work independently and collaboratively with internal teams and external customers
• Some exposure to scripting languages (e.g., Python, Bash) or programming languages (e.g., Java, Go) is a plus
• Full professional proficiency in written and spoken

English

Arabic