Junior Personal Shopper

The Junior Personal Shopper will be responsible for managing and developing a portfolio of newly eligible clients by delivering a high-touch, sales-driven personal shopping service. The role is accountable for building strong client relationships, providing personalised styling and product advice, and delivering consistent commercial results while ensuring an exceptional omni-channel customer experience that drives satisfaction, loyalty, and spend.

What you'll be doing -

• Building and growing a portfolio of engaged clients through approved customer acquisition channels

• Establishing and maintaining regular, personalised engagement with assigned clients to strengthen brand loyalty and long-term relationships

• Developing a strong understanding of individual client profiles, preferences, shopping behaviour, and lifestyle needs to tailor recommendations and interactions

• Actively nurturing relationships to increase engagement and spend across omni-channel platforms

• Delivering against individual sales targets and KPIs through proactive client engagement and structured selling techniques

• Identifying and prioritising sales leads and opportunities in a timely manner

• Implementing creative selling approaches and pre-sales initiatives to maximise conversion and revenue

• Minimising missed sales opportunities by leveraging internal product sourcing channels and stock availability

• Managing waiting lists and client communications to optimise pre-sale and high-value order opportunities

• Providing personalised styling advice, product recommendations, and brand updates to support informed client purchasing decisions

• Maintaining strong product, brand, and trend knowledge, with the ability to translate this into relevant and engaging client conversations

• Demonstrating strong familiarity with omni-channel platforms, stock availability, and systems to respond effectively to client enquiries

• Supporting clients throughout the end-to-end order journey, including order placement, monitoring, delivery coordination, and after-sales care

• Identifying and escalating commercial or technical issues impacting the customer experience

• Leveraging omni-channel tools and brand activations to transition digital client relationships into in-person engagement where relevant

• Using client insights gathered through omni-channel interactions to deepen understanding of client style, preferences, and expectations

• Supporting experiential initiatives aimed at increasing client engagement and loyalty

• Sharing client insights, shopping trends, and feedback with internal stakeholders including Trade, Rewards, Buying & Merchandising, Marketing, Planning, and Digital teams

• Providing accurate and timely sales and client performance reporting as required

• Collaborating with Customer Care, Warehouse, Logistics, and Digital Commerce teams to ensure seamless service delivery

What We’re Looking For -

• Bachelor’s degree, preferably in Fashion or any related field

• 1–2 years of experience in luxury retail, e-commerce, or a client-facing sales role

• Digital or omni-channel exposure preferred

• Strong client-facing sales capability, including needs identification, recommendation, and closing

• Solid knowledge of products, brands, and trends, particularly in Womenswear or Menswear

• Good understanding of online retail systems and customer experience tools

• High personal drive, resilience, and commercial ambition

• Strong customer-centric mindset with a proactive sales approach

• Ability to operate effectively in a fast-paced, performance-driven environment

• Strong communication skills with confidence engaging high-value clients

• Analytical ability to identify shopping patterns and client preferences

• High attention to detail and service quality