Jr. Accountant - AR Operations (Cross-Functional)

About This Role

Role Overview

This is a cross-functional role within the Accounts Receivable (AR) team. The successful candidate will be responsible for end-to-end credit control operations and will be expected to support the HCMUK team and broader AR functions - including invoice processing and payment reconciliation - as capacity and business needs require. This role is designed to provide operational flexibility and ensure continuity across both teams.

Core Responsibilities

A. Credit Control

· Monitor and manage outstanding receivables to ensure timely collection of payments in line with credit terms.

· Proactively follow up with clients via email and phone to resolve overdue accounts and payment issues.

· Investigate and resolve discrepancies related to payments and invoices.

· Prepare aging reports and weekly invoice-wise reports to provide regular updates on outstanding debts.

· Maintain up-to-date records of communications, payment arrangements, and client account status.

· Prepare reports on unresolved cases and disputes and escalate to management as needed.

· Maintain positive relationships with stakeholders: Funders, Bed Management, UK Finance Team, IT, and Internal Teams.

· Preparation of accruals and revenue reconciliation.

B. Invoice Processing (Secondary - Cross-Functional Support)

· Generate invoices based on contract terms, services provided, or daily rate charges.

· Monitor and verify charge rates per contract, applying necessary adjustments.

· Process and upload invoices into the system (Odoo/IQVIA) within specified timeframes.

· IPA chasing, service user confirmation, and supplier setup process as required.

· Communicate with Hospital Service Managers, Bed Management, Funders, and UK Finance Team.

· Support month-end and year-end closing processes related to revenue recognition and accruals.

C. Payment Reconciliation (Secondary - Cross-Functional Support)

· Allocate payments from clients and funders to corresponding accounts and invoices.

· Analyse and review remittance advice received from NHS and other healthcare payers.

· Identify, track, and investigate unreconciled amounts from bank statements and customer accounts.

· Conduct monthly bank reconciliation and reconciliation of customer accounts.

· Prepare reconciliation reports detailing outstanding amounts, discrepancies, and resolution actions.

· Ensure thorough documentation of all reconciliations and adjustments made.

Qualifications and Skills

Education: BCom / BBA / MBA or equivalent accounting qualification. Part-qualification (ACCA, CMA, CIMA) is advantageous.

Experience: Minimum 2-3 years of experience in accounts receivable, credit control, or a related finance role.

Skills:

· Solid understanding of credit control processes, aged debt analysis, and financial compliance standards.

· Familiarity with invoice processing, billing cycles, charge rates, and contract terms.

· Knowledge of payment allocation, remittance analysis, and bank/customer account reconciliation.

· Understanding of IFRS and IAS related to revenue recognition and services.

· Ability to generate aging reports and perform account reconciliations.

· Excellent communication and negotiation skills for payment follow-ups and dispute resolution.

· Strong attention to detail, analytical mindset, and ability to manage multiple priorities.

· Ability to adapt across teams and functions with minimal supervision.

Required Tools/Software: Odoo, Locate Care, LA/ICB/NHS Portals, Excel (VLOOKUP, PivotTables). Knowledge of IQVIA is advantageous but not essential.

Alignment with Company Goals

· Supports the company's financial health by ensuring timely cash inflow and reducing aged debt across HCMUK portfolios.

· Provides operational flexibility and team resilience by enabling cross-functional AR coverage.

· Enhances client trust and satisfaction through clear, consistent communication and efficient issue resolution.

· Aligns AR operations with healthcare sector standards to support smooth, compliant client billing processes.

· Contributes to reducing idle capacity within the AR team by flexing across functions as workload demands.

Job Type: Full-time

Work Location: In person