Jewelry sales associate/Supervisor

Position overview

Sales and customer experience

• Welcome customers, understand their needs and budget, and recommend appropriate jewelry and accessories.
• Explain product materials, gemstone characteristics, craftsmanship, care, warranties, and other relevant information.
• Build client relationships, maintain CRM records, and follow up about collections, appointments, promotions, and after-sales needs.
• Achieve sales targets and KPIs through consultative selling, upselling, and cross-selling.
• Handle transactions, appointments, VIP consultations, demonstrations, launches, exhibitions, and customer complaints.

Store operations and supervision

• Coordinate repairs, resizing, cleaning, engraving, customization, warranties, special orders, and after-sales service.
• Maintain jewelry presentation, visual merchandising, stock records, counts, security, cash handling, and loss-prevention standards.
• Support opening and closing, store cleanliness, campaigns, events, and cross-team coordination.
• Supervisor-level duties include assigning responsibilities, scheduling, briefings, training, coaching, performance monitoring, reporting, and supporting the Store Manager.

Candidate requirements

• Experience in jewelry, luxury retail, watches, fashion, premium retail, hospitality, or high-end customer service.
• Strong jewelry and luxury retail knowledge, consultative selling, clienteling, and relationship-management skills.
• Ability to meet sales targets and use POS, CRM, inventory, and retail systems.
• Knowledge of inventory control, cash handling, product security, and loss prevention.
• Strong communication, customer-service, organizational, and time-management skills; professional discretion and attention to detail.
• English proficiency is required. Mandarin, Cantonese, Bahasa Malaysia, Arabic, or other customer languages are advantageous depending on the market.
• A relevant diploma or bachelor’s degree, supervisory experience, and gemological qualifications are preferred or advantageous.
• Willingness to work retail shifts, weekends, public holidays, and extended hours during peak periods and events.