IT Technical Support Engineer

About the company

Role overview

Duties and responsibilities

• Provide first-level onsite support for hardware, software, printers, and peripherals; resolve helpdesk tickets within SLA requirements.
• Configure desktops, laptops, mobile devices, and related equipment; troubleshoot LAN, Wi-Fi, and VPN connectivity.
• Install and maintain operating systems and business applications; assist with Active Directory accounts, passwords, and access rights.
• Track IT assets and maintain hardware inventory records; escalate complex issues to second-level support or senior engineers.
• Support onboarding workstation setup and IT orientation; follow security, data protection, and company procedures.
• Set up basic AV and video conferencing for meetings and events.
• Care for IT assets, support efficient use of consumables, and perform other duties assigned by the IT Manager within the role's scope.

Minimum qualifications

• Bachelor's degree or diploma in IT, Computer Science, or a related field.
• 3–4 years of experience in IT support or a related technical role.
• Basic understanding of Windows OS, Microsoft 365, and networking fundamentals.
• Good written and verbal communication skills in English.
• Ability to work onsite full-time and respond promptly to support requests.
• Knowledge of Active Directory and basic network troubleshooting.
• Corporate or multi-site environment experience.

Desired qualifications and experience

• CompTIA A+ or an equivalent entry-level IT certification is desired.
• Exposure to ITSM tools such as ServiceNow, Freshdesk, or Zendesk.
• Arabic language skills are an advantage.

Accountabilities