Field Engineer

About GCG Enterprise Solutions

Job summary

Installation and maintenance

• Install and configure print machines and MFDs at customer sites to specifications and OEM standards.
• Commission equipment, including network connectivity, print drivers, scan workflows and user authentication; provide client handover and basic orientation.
• Perform scheduled preventive maintenance and diagnose print quality, paper handling, hardware, firmware and software integration issues.
• Replace defective parts and consumables with genuine OEM-approved components; test and validate equipment before leaving the site.

Support and service administration

• Respond to on-site and remote service calls within SLA response times; advise customers and provide demonstrations or technical presentations as required.
• Escalate complex issues with diagnostic details and maintain professional conduct at customer sites.
• Record job sheets, reports, parts usage, meter readings, consumables and equipment status in the CRM or service management system.
• Report recurring faults, equipment health trends and parts needs; keep an organised and stocked engineer kit.
• Follow HSE standards, OEM procedures and client site access and safety protocols.

Education and experience

• Minimum bachelor's degree or diploma in Electronics Engineering, Computer Engineering, IT or a related technical field.
• Minimum 3–6 years of field-service experience with office or commercial print machines across one or more major OEM brands.
• Hands-on fault diagnosis, repair and preventive maintenance experience is required.
• Direct Fujifilm and/or Kyocera experience in a UAE/GCC environment and familiarity with managed print environments or SLA contracts are desired.

Skills and qualifications

• Strong multi-brand print and MFD knowledge, including Fujifilm, Kyocera, HP, Xerox, Ricoh, Konica Minolta and Canon.
• Required: fault diagnosis across hardware, software and print quality; service management or CRM systems; communication skills; valid UAE driving licence.
• Desired: network printing, scan workflows, print driver configuration, fleet management and remote monitoring tools.
• Arabic language skills are an advantage.
• OEM certifications from the listed manufacturers are strongly preferred.

Accountabilities