IT Technical Support Engineer

About This Role

• We are an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.
• We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects
• This is an outdoor job ( providing It support to customers by going to their locations)

Responsibilities:

• Monitoring & responding to client's IT support requests on time.
• Monitoring & replying to helpdesk & support emails & inquiries.
• Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the support department.
• Installing, configuring, and troubleshooting - Desktops, laptops, outlook, printers, routers, network functions.
• Installing, configuring, and troubleshooting - Firewalls/Windows servers/CCTV/PABX/NAS.
• Cable tracing, patching, and crimping.
• Diagnose software, networking, or hardware issues and fix them.
• Checking for other opportunities/issues when onsite.
• Coordinating with the remote support team to fix issues and provide top-notch support service to clients.
• Track & Monitor ongoing jobs & support.
• Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
• Preparing BOQ/SOW & reports after site visit as required.
• Managing & compiling job reports.
• Processing of all jobs with accuracy and timeliness.
• Understand & resolve customer requirements/issues and close tickets within time.
• Maintaining good client relations & ensuring a high level of Client satisfaction.
• Responding to complaints/suggestions from customers and giving after-sales support.
• Increase Company reputation with quality on-time support & services.
• Timely Invoice to the clients in coordination with the sales & finance department.

Required Technical Skills:

• Min 4 years of IT Support Experience in a similar job role.
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Desktops and Laptops (Windows and Mac).
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Email Services (outlook).
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Basic Routers.
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Printers.
• Strong expertise and hands-on experience in cabling, patching, network tracing & crimping.
• Added Value Technical Skills:
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Firewalls.
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - PABX
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - CCTV
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Windows Servers.
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - MS Active Directory.
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - NAS devices.
• Strong expertise and hands-on experience in installing, configuring & troubleshooting - Backup softwares.

Other Required Skills:

• Good Knowledge of IT Technologies & products.
• Good written & oral command of the English Language is a must.
• Excellent phone & email communication skills.
• Excellent communication skills and the ability to explain technical issues to non-technical members of staff.
• Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
• The capacity to work well on your own or in a team.
• Ability to manage your time and plan your day effectively.
• Demonstrated track record of performance and commitment.
• Cool-tempered and able to handle rejection.
• Good organizational skills.
• Ability to hit deadlines and work under pressure.
• Can easily adapt to new environments.
• Excellent professional image & should be presentable.

Optional

• Valid UAE driving license
• Certifications in IT

Pay: AED4,500.00 - AED6,500.00 per month

Application Question(s):

• Where are you currently located & what is your visa status?

Experience:

• Desktop/Laptop Support: 4 years (Required)
• Windows server support: 4 years (Required)
• Network support: 4 years (Required)
• Firewall: 3 years (Preferred)
• Telephone & Email Communication: 4 years (Required)
• outlook support: 3 years (Required)
• IT support: 4 years (Required)

Language:

• English (Read/Write/Speak) (Required)

Willingness to travel:

• 100% (Required)

Work Location: In person