IT Support Engineer
Skills
About This Role
Overview
- We are an IT Services & Solutions Provider based in Salam Street, Abu Dhabi, providing IT support services to our customers covering Abu Dhabi & Dubai.
- We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects
- This is an outdoor job ( providing It support to customers by going to their locations)
Responsibilities
- Monitoring & responding to client's IT support requests on time.
- Monitoring & replying to helpdesk & support emails & inquiries.
- Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the support department.
- Installing, configuring, and troubleshooting - Desktops, laptops, outlook, printers, routers, network functions.
- Installing, configuring, and troubleshooting - Firewalls/Windows servers/CCTV/PABX/NAS.
- Cable tracing, patching, and crimping.
- Diagnose software, networking, or hardware issues and fix them.
- Checking for other opportunities/issues when onsite.
- Coordinating with the remote support team to fix issues and provide top-notch support service to clients.
- Track & Monitor ongoing jobs & support.
- Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
- Preparing BOQ/SOW & reports after site visit as required.
- Managing & compiling job reports.
- Processing of all jobs with accuracy and timeliness.
- Understand & resolve customer requirements/issues and close tickets within time.
- Maintaining good client relations & ensuring a high level of Client satisfaction.
- Responding to complaints/suggestions from customers and giving after-sales support.
- Increase Company reputation with quality on-time support & services.
- Timely Invoice to the clients in coordination with the sales & finance department.
Required Technical Skills
- Min 4 years of IT Support Experience in a similar job role.
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Desktops and Laptops (Windows and Mac).
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Email Services (outlook).
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Basic Routers.
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Printers.
- Strong expertise and hands-on experience in cabling, patching, network tracing & crimping.
• Added Value Technical Skills
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Firewalls.
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - PABX
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - CCTV
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Windows Servers.
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - MS Active Directory.
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - NAS devices.
- Strong expertise and hands-on experience in installing, configuring & troubleshooting - Backup softwares.
Other Required Skills
- Good Knowledge of IT Technologies & products.
- Good written & oral command of the English Language is a must.
- Excellent phone & email communication skills.
- Excellent communication skills and the ability to explain technical issues to non-technical members of staff.
- Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
- The capacity to work well on your own or in a team.
- Ability to manage your time and plan your day effectively.
- Demonstrated track record of performance and commitment.
- Cool-tempered and able to handle rejection.
- Good organizational skills.
- Ability to hit deadlines and work under pressure.
- Can easily adapt to new environments.
- Excellent professional image & should be presentable.
Optional
- Valid UAE driving license
- Certifications in IT
- Pay: AED4,500.00 - AED6,500.00 per month
Application Question(s)
- Where are you currently located & what is your visa status?
Experience
- Desktop/Laptop Support: 4 years (Required)
- Windows server support: 4 years (Required)
- Network support: 4 years (Required)
- Firewall: 3 years (Preferred)
- Telephone & Email Communication: 4 years (Required)
- outlook support: 3 years (Required)
- IT support: 4 years (Required)
• English (Read/Write/Speak) (Required)
- Willingness to travel:
- 100% (Required)
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