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IT Support Engineer

TRUTECH INFORMATION TECHNOLOGIES LLC
Abu Dhabi, UAE
fulltime
Senior
AED 4,000/month
6 days ago
engineeringdesignproject managementmaintenancequality controltechnical
Free

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Overview

  • We are an IT Services & Solutions Provider based in Khalidiya, Abu Dhabi, delivering Managed IT Services and technology solutions to business customers across Abu Dhabi and Dubai.
  • We deliver Managed IT Services (AMC), Microsoft 365, cybersecurity, networking, backup solutions, compliance and IT projects
  • This is an outdoor job ( providing It support to customers by going to their locations)

Responsibilities

  • Provide ONSITE and remote IT technical support to client's IT systems as scheduled by the support department.
  • Monitoring & responding to client's IT support requests on time.
  • Monitor and respond to helpdesk tickets, support emails, and customer inquiries in a timely manner.
  • Installing, configuring, and troubleshooting - Desktops, laptops, outlook, printers, routers, network functions.
  • Installing, configuring, and troubleshooting - Firewalls/Windows servers/CCTV/PABX/NAS.
  • Cable tracing, patching, and crimping.
  • Diagnose software, networking, or hardware issues and fix them.
  • Checking for other opportunities/issues when onsite.
  • Coordinating with the remote support team to fix issues and provide top-notch support service to clients.
  • Track, monitor, and follow up on ongoing support requests and assigned jobs.
  • Manage, Maintain, Update & Monitor the HELP-DESK Ticketing system daily with accurate and timely information.
  • Preparing BOQ/SOW & reports after site visit as required.
  • Managing & compiling job reports.
  • Processing of all jobs with accuracy and timeliness.
  • Understand & resolve customer requirements/issues and close tickets within time.
  • Maintaining good client relations & ensuring a high level of Client satisfaction.
  • Responding to complaints/suggestions from customers and giving after-sales support.
  • Maintain and enhance the company's reputation by delivering high-quality and timely support services.
  • Timely Invoice to the clients in coordination with the sales & finance department.

Required Technical Skills

  • Min 4 years of IT Support Experience in a similar job role.
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Desktops and Laptops (Windows and Mac).
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Email Services (outlook).
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Basic networks (DHCP,DNS,TCP/IP).
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Basic Routers.
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Printers.
  • Strong expertise and hands-on experience in cabling, patching, network tracing & crimping.

• Added Value Technical Skills

  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Firewalls.
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - PABX
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - CCTV
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Windows Servers.
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - MS Active Directory.
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - NAS devices.
  • Strong expertise and hands-on experience in installing, configuring & troubleshooting - Backup softwares.

Other Required Skills

  • Good Knowledge of IT Technologies & products.
  • Good written & oral command of the English Language is a must.
  • Excellent phone & email communication skills.
  • Excellent communication skills and the ability to explain technical issues to non-technical members of staff.
  • Strong problem-solving skills and the ability to work independently and in a team-oriented, collaborative environment.
  • The capacity to work well on your own or in a team.
  • Ability to manage your time and plan your day effectively.
  • Demonstrated track record of performance and commitment.
  • Cool-tempered and able to handle rejection.
  • Good organizational skills.
  • Ability to hit deadlines and work under pressure.
  • Can easily adapt to new environments.
  • Excellent professional image & should be presentable.

Optional

  • Valid UAE driving license
  • Certifications in IT
  • Pay: AED4,000.00 - AED5,500.00 per month

Application Question(s)

  • Where are you currently located & what is your visa status?

Experience

  • IT Technical Support : 3 years (Required)
  • Windows support: 3 years (Required)
  • Windows server : 3 years (Required)
  • Network support: 3 years (Required)
  • Firewall: 3 years (Required)
  • Telephone & Email Communication: 3 years (Required)

Language

  • English (Required)

License/Certification

  • UAE driving license (Preferred)
  • Willingness to travel:
  • 100% (Required)

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