IT Technical Support
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Key skills for this role
About the Role
Key Responsibilities Provide first-line and second-line IT support to end users. Troubleshoot hardware, software, network, printer, and email issues. Install, configure, and maintain desktops, laptops, and servers.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Provide first-line and second-line IT support to end users.
- Troubleshoot hardware, software, network, printer, and email issues.
- Install, configure, and maintain desktops, laptops, and servers.
- Support Microsoft Windows, Microsoft 365, and related applications.
- Configure and maintain network devices, Wi-Fi access points, and firewalls.
- Assist with CCTV, access control, and IP telephony systems when required.
- Perform routine system maintenance, updates, and backups.
- Document support activities and maintain accurate records.
- Provide onsite support across customer locations in the UAE.
Requirements
- 2+ years of IT support experience.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Good understanding of networking concepts (TCP/IP, DNS, DHCP, Wi-Fi).
- Experience with Active Directory and basic server administration.
- Experience supporting printers, email systems, and endpoint security solutions.
- Excellent troubleshooting and communication skills.
- Valid UAE driving license is preferred.
- Fluent in English. Arabic is a plus.
Preferred Skills
- Experience with firewalls, cybersecurity solutions, and managed services.
- Knowledge of CCTV, PBX, and cloud technologies.
- Relevant certifications such as Microsoft, CompTIA, or Cisco are an advantage.
- Pay: AED3,000.00 per month
Application Question(s)
- Do you have experience with cable pulling and CCTV installation
- Do you have experience with help desk support
- Do you have valid UAE residence visa?
- Our budget is AED 3000 Monthly, is it okay with you?
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