IT Systems Engineer
Skills
About This Role
IT Systems Engineer/IT Desktop Engineer
A fantastic opportunity has arisen for a IT Systems Engineer/IT Desktop Engineer to join our Dubai based law firm on a permanent basis.
Responsibilities
- and Duties:
- Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.
- Support routine updates, patches, and system checks to maintain optimal performance and security of IT infrastructure.
- Install, set up, and configure software applications, operating systems, and hardware devices to meet the Business needs.
- Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.
- Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals.
- Implement and monitor security protocols, such as firewalls, antivirus software, and access controls, to safeguard sensitive data and prevent cybersecurity threats.
- Maintain accurate records of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future
Knowledge, Sills and Experience
- Previous experience within a legal partnership or professional services environment is ideal
- Experience of supporting and using Windows 11, Office 365 and Exchange
- Familiarity with help desk software (such as ServiceNow)
- Experience of supporting mobile devices using an MDM solution
- FileSite experience – client-side troubleshooting, how do I’s, and awareness of import and exporting data.
- Experience of supporting legal applications such as iManage, Big-Hand, time recording, Intapp Time and Expert, amongst others
- Experience of Microsoft Azure Active Directory and Intune.
- Experience of PC, laptop, printer, network troubleshooting
- Experience of AVMI / Video Conferencing
- Customer-focussed with excellent communication and inter-personal skills
- Team-oriented with the ability to deal with tasks effectively
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