IT Systems & AI Automation Specialist

About The Role

Key Responsibilities

• Provide day-to-day IT support across the business, including troubleshooting hardware, software, network, and systems issues.
• Manage and maintain Microsoft 365, cloud platforms, business applications, user accounts, access controls, and IT assets.
• Develop, implement, and document structured IT processes, policies, and best practices to support business operations.
• Identify opportunities to improve efficiency through process optimisation, workflow automation, and the adoption of new technologies.
• Evaluate, implement, and support AI-powered tools and automation solutions to enhance productivity and streamline operations.
• Build and maintain automations using low-code/no-code platforms and basic scripting where appropriate.
• Support IT infrastructure projects, system upgrades, migrations, and digital transformation initiatives.
• Liaise with external vendors and service providers while collaborating with internal stakeholders to deliver effective technology solutions.
• Monitoring emerging technologies, AI developments, and industry best practices, recommending practical applications for the business.
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Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3–6 years' experience in IT support, systems administration, or IT operations.
• Strong troubleshooting and problem-solving skills with experience supporting business users and IT systems.
• Good knowledge of Microsoft 365, cloud applications, networking fundamentals, and IT best practices.
• Exposure to AI tools, process automation platforms, and basic scripting/coding (e.g., Python, PowerShell, or JavaScript).
• Strong communication skills with the ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, adaptable, and eager to learn new technologies.
• Experience with automation platforms such as Power Automate, Zapier, or Make.
• Experience implementing AI solutions in a business environment.
• Understanding cybersecurity best practices.
• Relevant IT certifications (e.g., Microsoft, CompTIA, ITIL).
• Experience within professional services, consulting, or corporate environments.
• About the company
• MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai.
• Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions.
• Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise.
• With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years.
• The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates.
• For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges.
• Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom.
• With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, its clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.