workday
IT Support Specialist
YPO
Irving, USA
Full-time
Junior · 2+ years experience
Onsite
Discovered 3 weeks ago
azure
Key Skills for This Role
azure
Full Job Posting
SKILLS
- Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
- Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable. Great sense of humor and humility.
- Able to maintain discretion and integrity of confidential information.
- Resourceful and able to work independently with initiative and common sense. Effective time management, organization and prioritization skills with the ability to focus on varied projects simultaneously.
- Possesses a distinct global mindset, sensitive to local and international customs and protocols.
- Demonstrate empathy through active listening and asking the right questions to find the source of an issue.
- Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.
- Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
- Heightened awareness and understanding of YPO as an organization, team and collection of products and services.
- Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.
- Professional presence, appearance, and stature to interact easily with YPO members, C-level executives and peers at all levels within the organization.
- EXPERIENCE/BACKGROUND
- 2+ years working in a dynamic service desk environment.
- Proficient in Azure/Active Directory and Office 365 administration.
- Extensive experience in application, hardware and network troubleshooting.
- Experience with IT service desk tools such as Service Now and SysAid.
- Strong knowledge of Windows and MAC platforms.
- Experience with quality control testing on new solutions.
- EDUCATION/TRAINING/CERTIFICATION
- A Bachelor’s degree or equivalent hands-on technical experience.
- One or more technical certifications.
- PHYSICAL REQUIREMENTS
- Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
- Willingness and ability to travel, domestically and internationally, without restrictions, approximately 5-10% per year.
- COMPENSATION & PAY TRANSPARENCY
- Compensation at YPO is one part of a broader Total Rewards philosophy built to attract, motivate, and retain talented people in every country and function where we operate. We aim to be fair, consistent, and thoughtful stewards of our resources, and we ground pay decisions in market data, role scope, and internal equity rather than negotiation alone.
- Compensation ranges are based on the associate's primary work location. Because this role may be filled in more than one country, the applicable ranges are listed below by location:
- For United States applicants: USD 67,000-85,000 annually
- We believe pay is only part of how YPO invests in its people. Associates are also eligible for performance-based bonus opportunities, remote work flexibility, and a comprehensive rewards package built around their wellbeing and growth. Your Talent Acquisition Business Partner will share the details specific to your location as part of the interview process.
- EOE
- YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.
Qualifications
- Ability to work collaboratively in a multi-cultural organization with international members, helping them achieve excellence in voluntary roles for YPO initiatives.
- Excellent interpersonal skills, including strong diplomacy skills with the ability to build meaningful relationships with all levels of associates, members and vendors. Adaptable, insightful, empathetic and reliable. Great sense of humor and humility.
- Able to maintain discretion and integrity of confidential information.
- Resourceful and able to work independently with initiative and common sense. Effective time management, organization and prioritization skills with the ability to focus on varied projects simultaneously.
- Possesses a distinct global mindset, sensitive to local and international customs and protocols.
- Demonstrate empathy through active listening and asking the right questions to find the source of an issue.
- Able to identify problems, research alternatives, provide solutions and/or resolve issues in a timely manner. Anticipates member/internal client needs and delivers with clarity.
- Analytical thinker with ability influence and guide processes with appropriate approach and execution. Natural curiosity and desire to learn more; proficiency and interest in applying new technologies and tools.
- Heightened awareness and understanding of YPO as an organization, team and collection of products and services.
- Excellent verbal and written communication skills, including proof reading, with a meticulous attention to detail. Adjusts communication style appropriately to the audience.
- Professional presence, appearance, and stature to interact easily with YPO members, C-level executives and peers at all levels within the organization.
- EXPERIENCE/BACKGROUND
- 2+ years working in a dynamic service desk environment.
- Proficient in Azure/Active Directory and Office 365 administration.
- Extensive experience in application, hardware and network troubleshooting.
- Experience with IT service desk tools such as Service Now and SysAid.
- Strong knowledge of Windows and MAC platforms.
- Experience with quality control testing on new solutions.
- EDUCATION/TRAINING/CERTIFICATION
- A Bachelor’s degree or equivalent hands-on technical experience.
- One or more technical certifications.
- PHYSICAL REQUIREMENTS
- Ability to work flexible and/or extended hours as needed to accommodate members and team members in multiple time zones.
- Willingness and ability to travel, domestically and internationally, without restrictions, approximately 5-10% per year.
- COMPENSATION & PAY TRANSPARENCY
- Compensation at YPO is one part of a broader Total Rewards philosophy built to attract, motivate, and retain talented people in every country and function where we operate. We aim to be fair, consistent, and thoughtful stewards of our resources, and we ground pay decisions in market data, role scope, and internal equity rather than negotiation alone.
- For United States applicants: USD 67,000-85,000 annually
- We believe pay is only part of how YPO invests in its people. Associates are also eligible for performance-based bonus opportunities, remote work flexibility, and a comprehensive rewards package built around their wellbeing and growth. Your Talent Acquisition Business Partner will share the details specific to your location as part of the interview process.
- EOE
- YPO is an Equal Opportunity Employer. YPO takes pride in supporting a diverse workforce and demonstrates this through its policies and practices. YPO does not discriminate in recruiting, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability or any other legally protected status.
About YPO
Civic & Membership Organizations294 employeesFounded 1950
YPO is a nonprofit global leadership community helping chief executives become better leaders through lifelong learning and idea exchange.
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