IT Support Specialist
Role Overview
The IT Support Specialist supports daily IT operations and resolves issues promptly to minimize disruption to users and operations.
Key Skills for This Role
Full Job Posting
Role overview
The IT Support Specialist supports daily IT operations and resolves issues promptly to minimize disruption to users and operations.
Support duties
- Troubleshoot POS terminals, receipt printers, payment peripherals, and connectivity issues.
- Diagnose and resolve Windows desktop and laptop hardware and software issues; support Outlook, email, and Microsoft 365.
- Troubleshoot LAN, Wi-Fi, network connectivity, and printer issues.
- Set up computers, user accounts, and peripheral devices for new employees.
- Provide support in person, by phone, and by email, communicating clearly with non-technical users.
- Record, prioritize, and follow up on support requests; escalate issues to vendors or other teams when needed.
- Monitor and perform routine maintenance on computers and related IT equipment.
Qualifications
- 2–4 years of experience in helpdesk, desktop support, or IT support.
- A relevant Microsoft certification is required.
- Familiarity with Windows Server, including Active Directory user account management, DNS, and DHCP.
Pay
- Pay is QAR 4,000–5,000 per month.
Workplace
- Work location is in person.
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