IT Support Officer
Role Overview
Supports and maintains IT systems, including desktop provision, network infrastructure, software, and business applications.
Provides organization-wide user support and helps maintain a technically sound working environment.
Key Skills for This Role
Full Job Posting
Role overview
Supports and maintains IT systems, including desktop provision, network infrastructure, software, and business applications.
Provides organization-wide user support and helps maintain a technically sound working environment.
Responsibilities
- Resolve user technical problems and coordinate with teams and end users on incidents.
- Troubleshoot system, network, hardware, and software faults.
- Document solutions and maintain installation procedures, configuration guidance, user manuals, and guidelines.
- Install and configure hardware, operating systems, and applications to standards.
- Monitor computer systems, networks, and data center availability and resiliency.
- Maintain the IT asset register and contribute to compliance audits.
- Coordinate IT equipment and consumables purchasing with vendors.
- Provide users with computer-system awareness and best practices, and contribute to IT projects.
Qualifications and experience
- University degree in computer science or another relevant discipline.
- At least three years of similar-role experience and hands-on technical experience.
- Strong knowledge of Windows, Microsoft 365, Active Directory, networking, hardware, software, and troubleshooting.
- Experience with IT ticketing systems, asset management, user account administration, and IT policies and procedures.
- Strong troubleshooting, analytical, communication, and user-support skills with a customer-focused approach.
Preferred certifications
- ITIL, A+, CCNA, Azure fundamentals, and O365 certifications are preferable.
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