IT Support Engineer
Skills
About This Role
Job Description
We are seeking an experienced IT Support Specialist to join our team.
The primary responsibility of this role will be to handle support calls from customers, providing technical assistance for hardware and software issues.
The ideal candidate will have a strong background in IT support, with a focus on delivering high-quality service to users within the organization.
Responsibilities
- Respond to requests for technical assistance from users within the organization in person, via phone, or remotely.
- Diagnose and resolve technical hardware and software issues.
- Log all support calls into the IT ticketing system and ensure timely closure according to predefined SLAs.
- Perform routine hardware and software installations on desktops, laptops, and smartphones.
- Troubleshoot email-related issues on client devices.
- Provide Level 2/3 IT support for all users.
- Provide prompt and efficient service to users, ensuring minimal disruption to their workflow.
- Conduct orientation sessions on IT products and technologies for new staff members.
- Assist System Engineers and IT Managers with setting up or troubleshooting servers and server applications as needed.
Experience
Minimum 4-5 years of experience in IT support.
Preferred experience in Level 2/3 support for at least 2 years in Hp or Dell
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