IT Support Engineer (Immediate Joiner)
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Key skills for this role
About the Role
The role involves configuring devices, providing technical support, assisting users, maintaining systems, and resolving ERP-related issues with strong problem-solving skills.
Key Skills for This Role
Full Job Posting
Overview
We are seeking a motivated and skilled IT Support Engineer to join our team.
The ideal candidate will be responsible for configuring devices, providing technical support, and assisting employees with hardware and software issues.
In addition to general IT support, you will also be involved in handling ERP-related technical issues.
Key Responsibilities
- Device Configuration:
- Set up and configure desktops, laptops, and printers for employees.
- Technical Support:
- Troubleshoot and resolve hardware and software issues across the organization.
- User Assistance:
- Help employees navigate and utilize IT systems, software, and devices efficiently.
- Maintenance:
- Perform routine maintenance and system updates to ensure devices are running optimally.
- Documentation:
- Maintain accurate records of technical issues, solutions provided, and inventory of devices.
- Collaboration:
- Work closely with other IT team members and escalate complex issues when necessary.
- ERP Support:
- Address and resolve any technical issues related to the ERP system.
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