IT Support Engineer
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Key skills for this role
About the Role
Job Responsibilities: Troubleshooting: Diagnosing and resolving hardware, software, and network issues for users. Installation & Configuration: Setting up and configuring computer systems, software, networks, printers, and other peripherals.
Key Skills for This Role
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Job Responsibilities
- Troubleshooting: Diagnosing and resolving hardware, software, and network issues for users.
- Installation & Configuration: Setting up and configuring computer systems, software, networks, printers, and other peripherals.
- User Support: Providing technical assistance to users via phone, email, or in person.
- System Maintenance: Performing routine maintenance tasks such as Active Drictory, software updates, backups, and security checks (linux and Windows based).
- Inventory Management: Keeping track of hardware and software assets. Documentation: Maintaining records of issues, solutions, and user information.
- Training: Educating users on new technologies and software
Requirements
- Minimum 2 years of experience within a relevant field (3 years preferable).
- Technical Proficiency: Strong understanding of computer hardware, software, networks, and operating systems.
- Communication: Clear and concise communication skills, both written and verbal, for explaining technical concepts to non-technical users.
- Time Management: Ability to prioritize tasks and manage time effectively, especially in a fast paced environment.
- Adaptability: Ability to adapt to new technologies and learn new skills quickly Good hands-on with Windows OS (preferrable an expert).
- Experience or basic understanding of the Linux OS (preferrable good hands-on). Understanding of Networking connectivity and basic principles (VPN, TCP/IP, Routing, Subnetting, DNS, DHCP, VLAN).
Job Types: Full-time, Permanent
Pay: AED5,000.00 - AED6,000.00 per month
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