Contact Center Representative
Skills
About This Role
Job Responsibilities & Duties
- Generating sales leads and initiating outbound calls to new customer leads for sales purposes, as well as to existing customers for upselling and other business-related activities.
- Meeting daily and monthly sales and conversion targets.
- Maintaining utilization above 80%.
- Handling a variety of customer queries and complaints including, but not limited to, sales, billing, technical, and general inquiries through various communication channels such as phone, email, chat, etc.
- Providing appropriate solutions and alternatives within the specified time limits and ensuring timely follow-up for resolution.
- Providing step-by-step guidance to customers for resolving technical issues.
- Following up with customers until issues are fully resolved.
- Maintaining a positive, empathetic, and professional attitude towards customers and employees at all times.
- Participating in projects across different departments to improve productivity and utilization at both individual and organizational levels.
- Performing other duties as assigned by the supervisor.
Required Skills
- Excellent written and verbal English communication skills.
- Strong customer engagement skills.
- Availability to work rotational shifts including mornings, evenings, nights, and rotational off days.
- Previous experience in an international (English-speaking) contact center environment.
- Candidate must currently be based in the UAE.
Salary
- AED 4,200 plus commission.
Perks & Benefits
- Standard benefits as per Dubai Labor Law.
- Pay: Up to AED4,200.00 per month
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Manager, Contact Center Operations
First Abu Dhabi Bank (FAB) · Abu Dhabi
Team Supervision (only for Team leaders and supervisors) ▪ Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which
Skills
Manager, Contact Center Operations
First Abu Dhabi Bank (FAB) ·
Team Supervision (only for Team leaders and supervisors) ▪ Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which
2 days ago
Apply Now↗Apply Now ↗Manager, Contact Center Operations
First Abu Dhabi Bank (FAB) · Abu Dhabi
Team Supervision (only for Team leaders and supervisors) ▪ Organise and supervise the work of the assigned team to ensure that all work within a specific area of the activity is carried out in an efficient manner, which
Skills
2 days ago
Apply Now↗Apply Now ↗Contact Center Agent
DELMA LABORATORY · Dubai
Provide exceptional customer service, resolve complaints, utilize CRM software, and maintain customer records while demonstrating active listening and multitasking skills.
Skills
3 days ago
Apply Now↗Apply Now ↗Growth & Patient Engagement Executive (Contact Center)
Metabolic · Dubai
Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up. This role combines sales,
Skills
5 days ago
Apply Now↗Apply Now ↗Emiratization | HR - Contact Center | Corporate Services | Dubai (Part-Time)
Al-Futtaim · Dubai
Job Requisition ID: 177664 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Em
Skills
5 days ago
Apply Now↗Apply Now ↗Growth & Patient Engagement Executive (Contact Center)
METABOLIC · Dubai
Metabolic is hiring a Growth & Patient Engagement Executive to drive patient acquisition, appointment bookings, and package sales through structured communication and disciplined CRM follow-up. This role combines sales,
Skills
5 days ago
Apply Now↗Apply Now ↗Senior Lead, Contact Center Tech (Voice, Video & Chat) - Emiratised Role
First Abu Dhabi Bank (FAB) · Abu Dhabi
General Functional Responsibilities Provide visionary leadership to cross-functional technology teams, fostering a culture of innovation and agility. Continuously benchmark against industry best practices and emerging
Skills
6 days ago
Apply Now↗Apply Now ↗Cloud Contact Center
Dautom · Dubai
Role Summary We are looking for a highly skilled Company Cloud Technical Subject Matter Expert (SME) to be deployed onsite at a client location for a 3-month engagement. The role focuses on providing hands-on advisory, c
Skills
1 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required